[Resolved] WPML got stuck with "in Progress"

I have the same problem. Can you help me?

The problem seems to be that some of the content you sent was not properly formatted. would you mind doing the following for 1 page and one language only?

- Go to WPML > Translation Management
- Go to WPML > Jobs
- Cancel all pending jobs
- Return to the "dashboard" tab in WPML > Translation Management
- Send to translation one page that is "stuck"
- check if you get a new error in the error log (you can check the date which is in GMT +0)

and let us know how it goes.

Hello There,

I hope you're doing well. I have taken over this ticket and will try my best to assist you in this matter.

It seems the Automatic Translation is enabled on your site which is why, the "Jobs" section is not available in the Translation Management. To see that option-

- Please go to "WPML > Settings"
- Change the Translation mode from "Translate Everything Automatically" to "Translate What you Choose"

After changing the Translation mode, you can follow the suggestions shared by Alejandro to cancel the "in-progress" jobs.

Feel free to let me know if you need further assistance in this matter. I will be happy to help.

Best regards,
Prosenjit

Hello There,

Thank you for the update and for sharing the ATE Log. I'm sorry for any inconvenience this issue may have caused.

Reviewing the ATE Log, I noticed two separate errors: one originating from the Media Translation plugin and another indicating that the XLIFF file is incorrectly formatted. Could you please deactivate the Media Translation plugin and see if there is any improvement in the outcome? Here are the steps to follow:

- Start by turning off the WPML Media Translation add-on.
- Navigate to "WPML > Settings" and scroll to the "Page Builder Option" area.
- Uncheck the option for "Send to translation the content of raw HTML cells" and then save your adjustments.
- Cancel any in-progress translation jobs
- Open any page or post in the WordPress editor where you're having issue with translation, and make a minor change to the title.
- After saving the changes, proceed to update the translation.

I hope the steps above will help. If not, please let me know. I will be happy to take a closer look and try my best to assist you in solving the issue.

Looking forward to your update.

Best regards,
Prosenjit

Hi There,
Thank you for patiently trying out the suggestion.

As the issue persists, a closer inspection will be required to understand the root cause of the issue.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated.

You will find the needed fields below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT
-Please backup site files and database before providing us access.
-If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

Looking forward to your response.

Best Regards,
Prosenjit

Hi Johannes,
Thank you for the update.

Feel free to carry out any necessary testing and update me with your findings. I've kept the private field active for your convenience. If you need further assistance, please share the access information to your site through the private fields. I'll be happy to help.

Best regards,
Prosenjit