WPML String Translation no editing Gutenberg blocks - backend hanging

This thread is resolved. Here is a description of the problem and solution.

Problem:
backend hanging or slow.

Solution:
Update to latest WPML versions.

Relevant Documentation:

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Tagged: Performance

This topic contains 3 replies, has 2 voices.

Last updated by Waqas Bin Hasan 7 months, 3 weeks ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
September 8, 2023 at 8:35 am #14364595
marcelI-3	I am trying to: Editing a translation page or translation post using Gutenberg blocks. Link to a page where the issue can be seen: hidden link I expected to see: When I try to add a new block (f.e. a button), the site is hanging (slow) and even after waiting 15 minutes, nothing works. I cannot even save a page. The whole backend is getting blocked through WPML String Translation plugin. Instead, I got: Broken backend. When I deactivate the WPML String Translation plugin everything is working fine.
September 11, 2023 at 7:17 am #14373023
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. I'll advise to update to the latest versions of WPML and String Translation, mainly focused on performance issues vs WordPress 6.3. You can either do this from Plugins -> Add New -> Commercial tab or can directly download from your https://wpml.org/account/downloads/ account. IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try this on a staging/dev site first, so your live website isn't compromised. Please let me know. Regards.
September 11, 2023 at 3:12 pm #14377697
marcelI-3	Hi, I wish I could! I've installed this recommended OTGS Installer on our staging site but it cannot be activated. We're already using the lastest plugins I suppose as there are no available updates: 1. WPML Media Translation 2.7.3 2. WPML Multilingual CMS 4.6.5 3. WPML String Translation 3.2.7 Please help again.
September 12, 2023 at 6:55 am #14380483
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	You can simply go to Plugins -> Add New -> Commercial and click Check for updates button to refresh the plugins list. On the other hand, you can go to https://wpml.org/account/downloads/ after login to your wpml.org account, click "Download WPML manually" to expand the plugins list, download and upload via Plugins -> Add New -> Upload. There are new versions of WPML and String Translation (see attached).

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.