Problem: You are experiencing issues with translating Yoast SEO Meta Data on user pages, such as author pages. Solution: If you're facing this issue, we recommend you try the following steps: 1. Open your theme's
functions.php
file. 2. Add the following code to implement a workaround for translating author titles and descriptions with WPML:
3. Save the changes and ensure the code is correctly added without syntax errors.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where listings are not displayed on the translated version of their website after entering a keyword and pressing the enter button. The URL appears to be malformed with redundant parameters causing the problem. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Ensure you have a backup of your site. 2. Update WPML to the latest version, WPML 4.6.11, from the Plugins >> Add New page. Click the Commercial tab and then the “Check for updates” button. 3. Verify that you are using the latest versions of your theme and other plugins. 4. Enable the "Store a language cookie to support language filtering for AJAX" option from WPML >> Languages page. 5. Visit WPML >> Support >> Troubleshooting page and perform the following actions: - Clear the cache in WPML - Synchronize posts taxonomies - Remove ghost entries from the translation tables - Synchronize local job ids with ATE jobs - Synchronize translators and translation managers with ATE - Assign translation status to duplicated content - Fix post type assignment for translations - Set language information 6. If the problem persists, deactivate all plugins except WPML and its add-ons, switch to the parent theme, and then reactivate each plugin one by one to identify the conflicting plugin.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client wants their website to open based on the browser's language. Solution: We recommend setting the option "Redirect visitors based on browser language only if translations exist" in the WPML settings. You can find this option by navigating to WP-Admin -> WPML -> Languages -> Browser language redirect section. For more detailed instructions, please visit Automatic Redirect Based on Browser Language.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client reported an issue with unexpected redirects marked by 'x-redirect-by: WPML' when moving their site to production. The same problem was observed on the development environment. Solution: After gaining access to the website, we resolved the issue by clearing the website's cache. We advised the client to clear the cache on the production site as well to see if it resolves the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking for related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing an issue with saving string translations in WPML, it shows the update needed icon instead of the pencil icon. Solution:It was a temporary glitch and solved after some time.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problem: You are experiencing issues where a new post added to the English version of your site is not immediately visible on the Dutch version due to Siteground cache not being cleared automatically across all language versions. Solution: We recommend checking with Siteground support to see if there is an option to add an alias domain so that the cache is also cleared from that domain. If this option is not available, you might suggest it as a feature request. This issue typically arises because the cache is cleared only from the default language domain. If you're using WPML and have multiple domains, the cache should ideally clear from all of them simultaneously.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact our support team directly at WPML Support Forum.
Problem: You have migrated your site from a staging to a production environment and are unable to switch your WPML registration from development to production. A message persists in your back office indicating that a switch is necessary. Solution: 1. In the migration banner, select the option 'I moved the site to this new URL' and follow the steps described in this guide: How to move a development site to production. 2. Increase the WordPress memory limit to at least 128MB. You can add the following code to your wp-config.php file:
Add it above the line /* That's all, stop editing! Happy blogging. */ You can verify the WordPress memory limit in WPML -> Support.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is unable to switch to pay-as-you-go for automatic translation due to a connection issue. Solution: We recommend checking with your hosting provider to ensure there are no firewall directives or server restrictions blocking the connection to our servers. Additionally, follow the steps provided in a similar case on our forum: https://wpml.org/forums/topic/there-is-a-problem-connecting-to-automatic-translation-22/
If this solution does not resolve your issue, it may be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
Problem: You are experiencing a lot of deprecation errors from the WPML plugin, which is causing a flood of events in your debug log file. Specifically, the error is related to the
preg_match()
function being passed a null value in the
mobile-detect.php
file. Solution: We recommend a workaround to address this issue. Please ensure to backup your database and website before making any changes. You need to edit the file at
public function setUserAgent($userAgent = 'NOT NULL'){
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your setup, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client wants to test the 'fallback function' for displaying untranslated content in secondary languages using the default language as a fallback, and is concerned about whether they can revert the settings back to the original state without any residual changes. Solution: We assure the client that they can safely test the fallback function without risking permanent changes to their website. This function is ideal if the client has content that is not yet translated and prefers to show content in the default language temporarily rather than showing nothing. The settings for this function can be easily switched back and forth without any risk of losing data or leaving residual settings. Once a translation for a page becomes available, WPML will automatically display the translated content instead of the fallback.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where the coupon section on the Elementor checkout page does not show the Polish description of "If you have a coupon code, please apply it below.", and instead displays English text.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: If you're using the WPML plugin and encounter an error stating 'this jobs can't be loaded' when attempting translations, this might be due to some translation jobs that are stuck. Solution: We recommend running the following SQL commands to remove the stuck jobs from the queue and regain access to the translation queue. IMPORTANT: Please ensure to backup your database and website before proceeding.
UPDATE `wp_icl_translation_status` SET `status` = 10 WHERE `status` = 1;
UPDATE `wp_icl_translation_status` SET `status` = 10 WHERE `status` = 2;
UPDATE `wp_icl_translation_status` SET `status` = 10 WHERE `status` = 9;
After executing these commands, try sending the pages/posts for translation again and check if the issue is resolved.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is trying to rename the American language to 'USA (EN)' in their WPML language settings, but cannot find the option to do so. Solution: If you're experiencing this issue, we recommend you navigate to WPML > Languages > Edit languages. Here, you can rename the languages as you wish. After making the changes, ensure to save them.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are encountering an error stating 'this jobs can't be loaded' when attempting to translate strings using the WPML plugin. Solution: Updated WPML plugins to the latest version solved the issue.
We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue still persists or the solution provided is irrelevant, please open a new support ticket at WPML support forum.
Problem: We are trying to duplicate a page along with its translations using WPML. Solution: You can duplicate pages from one language to another, but it doesn't allow duplicating pages with translations. You might want to try a plugin like Yoast Duplicate Post: https://wordpress.org/plugins/duplicate-post/ to see if it helps.
Please note, we haven't tested if this plugin will also copy translations, but you can give it a try.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket or visit our support forum at https://wpml.org/forums/forum/english-support/.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive