Problem: The client is facing issues with translating products and using shipping classes in a WooCommerce site with three languages. They are unable to use the 'WP editor' as it defaults to the WPML Translation Editor, and they cannot duplicate products for translation. Additionally, there are complications with shipping classes, as WooCommerce only recognizes them in the default language, and the client is unsure how to disable translation for shipping classes.
Solution: 1. To address the translation editor issue, we recommend editing the original product and saving it. Then, open the WPML Translation Editor and complete the translation to 100%. This should ensure that the translated content appears on the frontend. 2. If the client does not wish to use the WPML Translation Editor and prefers to duplicate the products, they should check the settings to ensure that the option to duplicate content is enabled. 3. Regarding the shipping classes, the client should consult the documentation or support provided by the 'Advanced shipping' plugin creators for guidance on disabling translation for shipping classes.
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client was experiencing a 404 error when a user visited a BuddyBoss group in a language different from the default language after the user was accepted into the group.
Solution: We recommended the following steps to resolve the issue: 1. Verify that all groups are visible in all languages and that the strings for the groups are translatable via WPML > String Translation. 2. Set Group Types to "Translatable - only show translated content" under WPML > Settings > Post Type Translation. 3. Go to BuddyBoss > Groups > Edit Group Type and change the translation method to WordPress Editor in the right sidebar. 4. Manually translate the Group Type. 5. Ensure that the group in question is translated and set to translatable.
Regarding the client's question about automatic translation for user-created groups, we informed them that it is not possible to automatically translate groups as soon as they are created by a user. The client would need to manually go to WordPress Dashboard > WPML > String Translation, select the group title and description, and then send it for automatic translation.
If the solution provided is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
Problem: The client is looking to translate fewer fields when translating a product, specifically to have the short description appear in a single field instead of multiple ones. They also inquired about the possibility of ignoring a field completely and still marking the translation as complete. Solution: 1) We recommend using the 'join' option in the Advanced Translation Editor to combine sentences if they form a single paragraph. For guidance on how to do this, please check the following guide: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/#joining-sentences. 2) It is not possible to ignore fields completely; if you do not wish to translate a value, you should copy the content from the default language field.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the solution does not resolve your issue, we highly recommend checking for related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket. You can do so here: https://wpml.org/forums/forum/english-support/.
Started by: Anonymousin: English Support
Quick solution available
Problem: The client was unable to see the textarea in the WPML translation editor when using Chrome. Solution: 1. We suggested updating the Chrome browser to the latest version to see if that resolves the issue. 2. If the problem persists, we recommended disabling the Chrome cache using the developer tools. The steps to do this are: - Press F12 or Ctrl + Shift + i (or Command + Option + i on MacOS) to open the developer tools. - Click on the Network tab. - Tick the Disable Cache checkbox. - Refresh the page with the developer tools open. We provided a link to an article for further guidance: Disabling Chrome Cache Using DevTools. The issue was reported to be a temporary one with Chrome's caching system and was resolved without further action from the client.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket with us.
Problem: The client was experiencing an issue where translated posts were displaying as blank pages. When deactivating the Elementor plugin, the content would appear again. The content was not visible inside the Elementor page builder, although the widgets were visible in the navigator. Solution: We checked the translated Elementor single template and discovered that it was hidden on all devices. We made the necessary adjustments to ensure that the template is visible. We recommend the client to verify if the issue is resolved by checking the page.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance.
The problem of the labels for custom post types and custom taxonomies, which are not translatable yet, is fixed with ACF Multilingual (ACFML) 2.1.0. You can read about it here.
To solve this issue, please update our plugins to their latest versions.
**** Important! Please make a full site backup (files and DB) before you proceed with those steps****
The problem of the labels for custom post types and custom taxonomies, which are not translatable yet, is fixed with ACF Multilingual (ACFML) 2.1.0. You can read about it here.
To solve this issue, please update our plugins to their latest versions.
**** Important! Please make a full site backup (files and DB) before you proceed with those steps****
Problem: The client needs a refund for a payment made with PayPal and wishes to pay with a different card due to an unsuccessful update of the payment method. Solution: We advised the client that our support channel is for WPML technical issues and doubts. For payment method changes after a charge has been processed, we recommended contacting us through our contact form. We will review the request and get back to the client promptly.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If so, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please reach out to us on the WPML support forum.
Problem: The client inquired whether the automatic AI and DeepL translation would also translate the page title and meta description in Rank Math Pro for a WooCommerce site.
Solution: We informed the client that on-page SEO titles and data, including those for WooCommerce products, will be translated automatically with the page translation as long as they use our WPML SEO addon. For general SEO titles, they need to be translated from WPML > String Translation or sent for automatic translation from there. We provided documentation for further guidance:
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your specific case. If the solution does not resolve your issue, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket. WPML Support Forum
Problem: The client was unable to display the same logo across all pages on their secondary domains when using Elementor Pro and the Astra Pro theme.
Solution: We recommended the following steps to resolve the issue:
Go to WPML > Languages > Languages URL format.
Temporarily change the URL format from
Pass arguments via GET (the URL)
to
Pass arguments via POST
.
Remove "www" from the secondary domains.
Save the changes.
Resave permalinks.
Clear the cache from Lightspeed. It might be necessary to log in per language and clear the cache for each language separately.
By following these steps, the client was able to resolve the issue.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
Problema: Las categorías de productos no se muestran en las páginas de inicio traducidas.
Solución: Si estás experimentando este problema, te recomendamos seguir estos pasos: 1. Ve a WooCommerce >> WooCommerce Multilingual >> pestaña de Configuración >> enlace de Solución de problemas (abajo a la derecha) y selecciona las siguientes opciones:
Sincronizar variaciones de productos
Reparar relaciones de variaciones traducidas
y haz clic en el botón 'Iniciar'.
2. Si el problema persiste, sigue estos pasos: 2.1. Ve a WPML >> Soporte >> página de Solución de problemas y presiona los siguientes botones:
Limpiar la caché en WPML
[Productos] Sincronizar taxonomías de entradas
Sincronizar identificadores de trabajos locales con trabajos de ATE
Sincronizar traductores y gestores de traducción con ATE
Asignar estado de traducción al contenido duplicado
Establecer información de idioma
En el caso del cliente, realizamos los siguientes pasos adicionales: - Abrimos la versión en inglés de la página en el editor de Elementor, ya que se estaba actualizando manualmente la traducción. - Seleccionamos 'categorías de productos' en las opciones del widget Carousel, ya que estaba configurado como predeterminado. - Después de actualizar la página y limpiar las cachés del frontend, las miniaturas de las categorías comenzaron a mostrarse correctamente.
Si la solución proporcionada no es relevante para tu caso, porque podría estar desactualizada o no aplicarse a tu situación, te sugerimos abrir un nuevo ticket de soporte. Te recomendamos encarecidamente que revises los problemas conocidos, verifiques la versión de la solución permanente y confirmes que has instalado las últimas versiones de los temas y plugins. Si necesitas asistencia adicional, no dudes en contactarnos en el foro de soporte de WPML.
Problem: The client is experiencing an issue where editing a product and adding pictures to its gallery results in a PHP error indicating that the maximum execution time of 360 seconds has been exceeded.
Solution: 1. We recommend increasing the
max_execution_time
to at least 500 seconds. Instructions for doing this can be found in the following guide: How to Increase Maximum Execution Time for WordPress Site. 2. If the problem persists, we suggest deactivating all other plugins except for WooCommerce, WooCommerce Multilingual, WPML, and its add-ons to check if the issue is resolved. 3. If deactivating the plugins resolves the issue, reactivate them one by one, testing the gallery addition after each activation to identify the conflicting plugin.
If these steps do not resolve your issue, or if the solution provided here is outdated or not applicable to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you still need assistance, please do not hesitate to open a new support ticket with us.
errors, which prevented them from saving their translations in the Advanced Translation Editor (ATE). The errors were related to incorrect HTML tag usage within the translation content. Solution: We advised the client to ensure that HTML tags are correctly used in the content, with proper opening and closing tags, and self-closing tags having a slash (e.g.,
<br />
). We identified the problematic content in the original XLIFF file and provided the corrected version:
A memorable domain name is increasingly important for establishing a <strong>strong <a href="https://www.marcus-aurelius.com/online-presence/">online presence</a></strong> and <strong>enhancing brand recognition</strong>. It also plays a significant role in SEO by improving search engine visibility and attracting organic traffic.
We recommended that the client correct the code in the page content and then attempt to translate the page again.
Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket in the WPML support forum.
Problem: The client is experiencing a persistent warning in the WPML dashboard troubleshooting section stating that WPML is missing some records in the languages tables and cannot fully work until this issue is fixed. The warning remains even after performing the 'Clear language information and repopulate languages' step. Solution: If you're encountering a similar warning, it might be due to missing entries in WPML's database tables or a false positive. To resolve this, we recommend following these steps: 1. Ensure you have a full backup of your site and database. 2. Access your database manager (e.g., PhpMyAdmin). 3. Navigate to the "wp_options" table. 4. Search for the 'icl_admin_messages' key using the following SQL query:
SELECT *<br />FROM `wp_options`<br />WHERE `option_name` LIKE '%icl_admin_messages%'<br />LIMIT 50;
5. Delete the 'icl_admin_messages' key. 6. Refresh your dashboard to see if the warning message has been resolved.
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
Problem: The client has a site with hundreds of pages, some of which are not translated, some need updates, and some are up to date in terms of translation. The client is looking for a way to update all translations at once, instead of updating each page individually for each language. Solution: We informed the client that there is no built-in option in WPML to update all translations at once. However, if the client is translating content using the WordPress Editor and not relying on the Advanced Translation Editor, we provided a code snippet that could be used as a workaround. First, ensure to back up the site and database. Then, add the following code to the
After executing this code by reloading the Posts List on
/wp-admin/edit.php
, remember to remove the snippet from the
functions.php
file.
Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If this does not resolve your issue, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
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