Problem: The client is experiencing an issue with their multilingual WooCommerce site where some taxonomies are forced to be untranslatable, causing problems on their website. Solution: If you're facing a similar issue, we recommend trying the following steps: 1) Navigate to WPML > Settings > Taxonomy translation and ensure all related product taxonomies are set to 'Translatable - only show translated items' or 'Translatable - use translation if available or fallback to default language'. For instance, 'product_cat' (Product category) and 'product_tag' (Product tag) should be translatable. 2) Alternatively, you can override theme XML rules for specific taxonomies by checking the theme XML file in the theme root folder and changing 0 to 1 (translatable). 3) Another option is to go to the WPML -> Settings page and click the Custom XML Configuration tab. Add the taxonomy rules as per our documentation. Please see the following for details:
We highly recommend using method #1, which is straightforward and does not interfere with the theme's default configurations.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing inconsistent translations in their PDF invoices, with parts in Dutch and parts in English, despite the orders being placed in Dutch. Increasing the memory limit and updating translations did not resolve the issue. Solution: 1. We recommend following our guide to find and translate untranslated strings that appear in the invoice. You can find the guide here: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ 2. Increase the WordPress memory limit to at least 128MB, as per our minimum requirements. You can do this by adding the following code to your wp-config.php file:
- Ensure to add this above the line /* That's all, stop editing! Happy blogging. */ You can verify the WordPress memory limit in WPML -> Support.
If these steps do not resolve the issue, it might be due to human error, plugin updates, or a problem with WPML plugins. Refreshing the translation entries in the database and the .mo/.po files, as well as clearing cache from other plugins, might help ensure the correct translations are applied.
If the solution provided here does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with displaying different footer templates for English and Hungarian languages using Elementor on their website. The Hungarian footer requires extra content, which does not display correctly and disappears after a day or does not appear on all pages.
Solution: We recommend trying the following steps to resolve the issue: 1. Navigate to Elementor > Settings > Features Tab. 2. Locate the Element Caching section and select the Inactive option. 3. Save the settings and check if the Hungarian footer displays consistently.
Additionally you may also check for any caching on server side or by any other plugin, which may cause such issues.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was experiencing 404 errors when switching between translated slugs for a custom post type in different languages using WPML. The issue arose after setting different slugs by language in the theme settings, which conflicted with WPML. Solution: We recommended removing the language-specific slug entries in the theme settings that were conflicting with WPML. This adjustment should resolve the 404 errors when switching languages. If you're experiencing similar issues, we suggest checking your theme settings for any language-specific configurations that might interfere with WPML's slug translations.
If this solution does not apply to your case, or if it seems outdated, please visit our known issues page and verify that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket for personalized assistance. You can do so here: WPML support forum.
Problem: The client was experiencing issues with untranslated tooltips and sections on their website, which were created using Plus Addons for Elementor. Solution: We recommended updating all outdated plugins, including WPML and Elementor, to ensure compatibility. For the untranslated sections, we added custom XML configurations to WPML > Settings > Custom XML Configuration. Here are the configurations used:
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the side scrolling bar is not visible in WPML's translation editor, preventing them from manually translating text. This problem persists across different browsers, including Chrome and Edge, and started occurring recently. Solution: If you're encountering a similar issue with the side scrolling bar not appearing in the WPML translation editor, we recommend the following steps: 1. Clear your browser cache and cookies. Sometimes, stored data can cause display issues. 2. Try accessing the translation editor using incognito or private browsing mode to rule out issues with browser extensions. 3. Ensure that your WPML plugins are up to date, as updates often fix bugs and improve compatibility. 4. Check your browser's zoom settings and screen resolution, as these can affect how content is displayed. If these steps do not resolve the issue, it might be due to a more specific problem not covered here. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance. You can do so at WPML support forum.
Problem: After updating WPML, accessing the Settings > Permalinks page resulted in a critical WordPress error. Disabling WPML resolved the issue temporarily. The error was linked to a conflict with the Social Chat plugin as indicated by the WordPress error notification. Solution: First, we recommended enabling WPML debugging to identify the specific error. This involves modifying the wp-config.php file:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
These changes allow errors to be logged to a debug.log file in the /wp-content/ directory. For more details on debugging WPML, visit https://wpml.org/documentation/support/debugging-wpml/. Upon reviewing the error logs, it was confirmed that the Social Chat plugin was causing the issue. Disabling the Social Chat plugin resolved the critical error.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: The client reported that images disappeared after translating their website. Solution: We recommended setting the
fave_taxonomy_img
field to be copied in WPML-> Settings-> Custom Term Meta Translation section and updating all the cities in the default language. After performing these steps, the images should appear correctly in all languages.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to improve translations on your website using the WPML plugin, but find the current translations unsatisfactory and need to re-translate about 40% of the content. You are also unsure how to search for words in the WPML translator plugin and how to re-translate words. Solution: 1) To update translations, first edit the page in the default language. Then, click the Pencil icon to open the translation editor where you can update the translation. 2) If you encounter untranslated content, it might be due to an Elementor widget that hasn't been registered for translation. We recommend checking our guide on registering custom Elementor widgets for translation to resolve this issue.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.
Problem: The client is experiencing an issue where all translations, including pages, posts, and string translations, have disappeared from their website. The translations are also missing from the wp_icl_translations table in the database, and attempts to clear the WPML cache, check translation settings, disable other plugins, verify the wp_icl_translations table, and rescan the theme and plugins have not resolved the issue.
Solution: We suggested that the client first consider any recent events that might have affected their site, such as site migration, running cleanup scripts, or direct interactions with the database, as these could have reset the data. Additionally, we recommended trying to manually add a translation for a page that previously had a translation by clicking the '+' icon in the WPML translation management. This step is to check if the existing translation reappears in the translation editor.
If these steps do not resolve the issue, or if the solution seems outdated or not applicable, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to renew your subscription, but your site is marked as not renewed and your account is inactive despite having proof of payment from your bank. Solution: We have identified that your payment was processed via a PayPal eCheque. When using your bank account for payment, PayPal treats it as an eCheque, meaning the payment is still being processed. Once the payment clears, your account will automatically be reactivated, which typically takes a few days. You might receive an automated email indicating a failed payment; please disregard this as it is a system error specific to eCheque payments that we are currently addressing.
If this solution does not resolve your issue or seems outdated, or if it does not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are using WPML to translate your WordPress site with WooCommerce and are trying to translate the PayPal button text 'Paga in 3 rate' into English (coming via 'WooCommerce PayPal Payments' plugin). However, you couldn't find where to translate the PayPal button string in WPML’s String Translation section or WooCommerce settings.
Solution: First, ensure that your WPML plugin and all related add-ons are updated to the latest version. Follow these steps to attempt locating and translating the string: 1. Navigate to WPML → String Translation. 2. Enable the option to auto-register strings. 3. Visit the page displaying the untranslated strings. 4. Return to WPML → String Translation to check if the string has been registered. 5. If found, proceed to translate the registered string. For more detailed instructions, visit finding strings that don't appear on the String Translation page. If the string is not available, it might be due to it being sourced from an external iframe, as in the case of the PayPal button. This content is not directly translatable through WPML because it either does not pass the language parameter correctly or PayPal applies its own localization logic. In such cases, consult with the 'WooCommerce PayPal Payments' support.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem:
The client is unable to display the WooCommerce Category Header Image on translated pages using the Salient Theme. The image does not automatically copy to translated languages, and cannot be added manually.
Solution:
We applied an updated code to ensure that the Category Header Image is displayed on all translated pages. Here is the code snippet that addresses the issue:
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
