Problem: You are trying to translate a Theme Builder page in Divi 5 and encounter an error stating that some content contains coded fields which translators cannot edit. Solution: We recommend accessing the translation through WPML → Translation Dashboard and initiating the translation from there. If this approach does not resolve your issue, or if the solution seems outdated or not applicable to your case, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket for further assistance. You can do so at WPML support forum.
Problem: You have a custom post type "industries" with translations in multiple languages. When accessing the language switcher on the UK (default) page, the URLs display correctly. However, for the Australian version and other languages, the URLs for Denmark and UK do not update correctly after changing the custom permalink for Australia's "construction" industry page. This issue is specific to your industry custom post type (CPT). Solution: 1. Confirm that the 'industries' post type is set to "Translatable – only show translated items" in WPML settings. 2. Check and update translated slugs for all relevant languages. 3. Flush permalinks multiple times after updating settings. 4. Review the 'industries' custom post type registration code, specifically the `has_archive` and `rewrite['slug']` settings in your theme or plugin. 5. Inspect for any filters or actions in your theme or mu-plugins that might impact the language switcher or permalink logic for CPTs.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: If you're experiencing issues with Elementor Pro Forms not working on translated pages of your website, while it works in the native language, the issue might be related to a server-side conflict. Solution: We recommend contacting your hosting provider to check if anything on the server side, such as Imunify360 running in kill mode, is blocking outgoing emails or causing issues with form submissions. Additionally, consider using an SMTP plugin to handle email deliveries, which can help bypass server restrictions. You can find more information on setting up an SMTP plugin here: Elementor help on server errors.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client's main menu URLs are automatically changing to include translations, despite settings intended to only append 'FR' or 'ES' to the URLs while keeping the base URL name in English. Solution: We recommend manually setting the URL slugs to ensure they remain in English. Here's how you can do it: 1. Navigate to WPML → Settings and scroll down to Translated documents options. 2. Under Page URL, select the Translate option and then save your settings. 3. You will need to re-send the jobs for translation after making these changes. For more detailed instructions, please visit our documentation on translating page slugs: Translating Page Slugs.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
