Проблема: Клиент подписался на пакет 'Оплата по мере использования' для автоматического перевода в WPML и заметил неожиданное списание средств. Решение: Мы рекомендуем проверить инвойсы, которые могут содержать информацию о причинах списания средств. Инвойсы доступны здесь: https://wpml.org/documentation/automatic-translation/automatic-translation-invoices/ Также стоит проверить настройки в WPML → Translation Management, перейти на вкладку Tools и ознакомиться с репортами и инвойсами. Возможно, настройки были установлены на автоматический перевод всего публикуемого контента, что могло привести к списанию средств.
Если предложенные решения не помогут или кажутся неактуальными, рекомендуем открыть новый тикет в службе поддержки. Также полезно проверить известные проблемы по ссылке https://wpml.org/known-issues/, убедиться в актуальности версии исправления и в том, что установлены последние версии тем и плагинов.
Problem: The client was unable to add a site key to their website and suspected that their IP might be blocked by the WPML API server, as indicated by an 'X' next to it in the Installer Support. Solution: We escalated the issue to our system team, who then unblocked the client's site. We advised the client to delete the existing site key and create a new one by following these steps: 1. Log in to your WPML.org account and go to the Sites page. 2. Delete the existing site key. 3. Log in to your site, navigate to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link. 4. Click the Register WPML link. 5. Click the Get a key for this site link. 6. Generate the key for your site. 7. Copy the key, paste it back into the input box, and press the Register button to see if this resolves your issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: You are experiencing an error after moving your site from staging to production, with a message indicating that WPML detected a new address for the site, although the address has not changed. Solution: We recommend ensuring that each site version (staging and production) has a unique site key. During the migration process, you should select the 'copy' option on the migration banner. However, it is crucial to generate a new site key for the production site.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket with us for further assistance at WPML support forum.
Problem: The client added a credit balance to their account and attempted to switch to automatic transfers, but encountered a 404 error when clicking 'Recheck'. Solution: We recommend the following steps to resolve the issue: 1. Navigate to Plugins → Add New and select the Commercial tab. Then, click 'Unregister WPML from this site'. 2. After the page loads, click on 'Register WPML'. You will be prompted to enter the site key. Click on 'Get a key for this site'. 3. Complete the site key wizard in your WPML account and set it to 'Production site'. 4. Copy your new key and paste it in the Commercial tab. Afterwards, you can delete your old site key in the WPML account. 5. Assign credits to your website. If this does not address your issue, please upload screenshots showing the problem for further assistance. Additionally, if you need to cancel any ongoing automatic translations, you can do so by navigating to WPML → Support → Troubleshooting and selecting 'Cancel in-progress automatic jobs'.
If the solution provided here does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are setting up WPML and encountering an error message: 'unable to parse data from service'. This issue may be similar to a previously resolved case where the client's IP was blocked by our security server settings. Solution: We have unblocked your site. Please follow these steps to resolve the issue: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link. 4. Click the Register WPML link. 5. Click the Get a key for this site link. 6. It will generate a new key for your site. 7. Copy the key, paste it back into the input box, and press the Register button to see if this resolves your issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to reset your password after changing it during your first login and have forgotten the current password. The application requires the current password when attempting to change it. Solution: If you're experiencing this issue, we recommend trying to log out and use the "Lost your password?" option. This should allow you to reset your password without needing the current one.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.
Problème : Vous vous demandez pourquoi vos tickets d'assistance d'hier et d'aujourd'hui ne s'affichent pas dans vos tickets d'assistance. Solution : Nous offrons un support via un chat en direct lorsque nos agents sont disponibles. Ces conversations sont privées et ne s'affichent donc ni sur le forum ni dans votre historique de tickets. Vous devriez cependant avoir reçu la transcription de ces chats par e-mail. Un ticket est créé uniquement lorsqu'aucun agent n'est disponible.
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: Sie benötigen eine korrigierte Rechnung ohne MwSt.. Solution: Wenn Sie ein Problem mit Ihrer Rechnung haben, empfehlen wir Ihnen, das spezielle Formular für Rechnungsfragen zu verwenden. Sie können Ihre Anfrage über folgenden Link einreichen: Rechnungsanfragenformular (vorzugsweise auf Englisch).
Bitte beachten Sie, dass diese Lösung möglicherweise nicht mehr relevant ist, da sie veraltet sein könnte oder nicht auf Ihren Fall zutrifft. Wir empfehlen Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu bestätigen und sicherzustellen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Wenn das Problem weiterhin besteht, zögern Sie nicht, ein neues Support-Ticket zu eröffnen. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.
Problem: Unable to select a translator in WPML Translation Management Dashboard, despite being listed as one, and you do not receive any error messages. Solution: We recommend following these steps after ensuring you have a backup of your site: 1) Navigate to WPML>>Translation Management>>Translators tab. 2) Delete the current translator. 3) Clear all types of caches and refresh the page. 4) Add yourself as a translator. 5) Return to WPML>>Translation Management. 6) Select a post or page and try to send it for translation.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: You are trying to activate the pay as you go feature on WPML and encountered an error during the subscription confirmation. A pop-up message appears indicating an issue. Solution: The error you are experiencing is due to an unpaid invoice.
If this solution does not resolve your issue or seems irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: Stai cercando di passare il tuo sito da development a production, mantenendo lo stesso URL ma cambiando da http a https. Durante questo processo, ricevi un messaggio che indica che il sito è già stato registrato con WPML. Solution: Se stai riscontrando questo problema, ti consigliamo di seguire questi passaggi: 1. Accedi al tuo account WPML qui: https://wpml.org/it/account/siti/, elimina la chiave esistente e crea una nuova. 2. Successivamente, accedi al tuo WordPress, vai su Plugin → Aggiungi nuovo e fai clic sulla scheda Commerciale per aggiungere la nuova chiave.
Questa soluzione potrebbe non essere più rilevante a causa di aggiornamenti o modifiche che non si applicano al tuo caso specifico. Ti consigliamo di verificare i problemi noti qui: https://wpml.org/known-issues/, di controllare la versione della correzione permanente e di confermare che hai installato le ultime versioni di temi e plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto qui: Forum di supporto WPML.
Problem: The client is trying to turn the website into a production site and wants to remove the WPML banner at the bottom of the website. And also received a message about transferring renewal ownership for WPML. Solution: First, we recommend checking the debug information for your site to help us assist you better. You can find guidance on how to provide this information here: http://wpml.org/faq/provide-debug-information-faster-support/ Next, to remove the WPML banner, please follow the steps outlined in this documentation: https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/ For further discussion on this topic, you can visit: https://wpml.org/forums/topic/this-site-is-registered-on-wpml-org-as-a-development-site-8/ If these steps do not resolve your issue, or if the information seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
