Problem: Sie haben Schwierigkeiten, Ihre 30000 Credits zu nutzen und es gibt Probleme bei der Übersetzung von Texten, da nie eine Übersetzung von 100 % angezeigt wird. Solution: Wenn Sie Probleme mit der Nutzung Ihrer Credits und unvollständigen Übersetzungen haben, empfehlen wir Ihnen, folgende Schritte zu befolgen: 1. Erstellen Sie eine vollständige Sicherung Ihrer Website. 2. Erneuern Sie die Registrierung Ihrer WPML-Website: - Besuchen Sie https://wpml.org/account/sites und entfernen Sie Ihre Website aus der Liste. - Registrieren Sie Ihre Website erneut und kopieren Sie den neu generierten Schlüssel. - Gehen Sie im Admin-Panel Ihrer Website zu Plugins > Installieren > Kommerziell und klicken Sie auf 'WPML von dieser Website abmelden'. - Registrieren Sie die Website erneut mit dem neuen Schlüssel. - Weisen Sie die Credits auf https://wpml.org/account wieder Ihrer Website zu. 3. Um das Problem der unvollständigen Übersetzung zu lösen: - Öffnen Sie eine Übersetzung mit dem Übersetzungseditor. - Klicken Sie oben rechts auf das Zahnradsymbol, um die Einstellungen aufzurufen. - Wählen Sie die Option, die vorherige Version des Editors zu verwenden, und speichern Sie die Einstellungen.
Diese Schritte sollten Ihre Probleme beheben. Falls die Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und sicherzustellen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Probleme bestehen, zögern Sie nicht, ein neues Support-Ticket zu eröffnen.
Problem: The client is unable to update payment details, stop the pay-as-you-go automatic translation engine, or update company details on their WPML account due to buttons not working and continuous loading issues. Solution: We recommend creating a full website backup first. Then, deactivate all plugins except for WPML and its add-ons, and switch to a default WordPress theme like TwentySeventeen to check if the issue persists. If the problem is resolved, reactivate the plugins one by one to identify which one is causing the conflict. If the issue still occurs with only WPML plugins active, please keep the non-WPML plugins deactivated and try to recreate the issue. It's advisable to perform these steps in a staging environment if possible.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was unable to register their WordPress multisite site with a new production URL and remove the WPML development banner after changing the site URL. Solution: We resolved the issue by registering the site with the same site key, which removed the WPML development banner from the live site. If you're experiencing similar issues, we recommend checking if the site is correctly registered with the WPML plugin and that the site key is correctly applied.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
After migrating your site to Amazon Lightsail from Bluehost without changing the domain, WPML is showing a warning about a new site address.
Solution:
First, ensure you have a full site backup. Then, in the WPML warning message, select the option 'No / I changed the address of the site to this new one' and click on the 'Continue' button. Verify if the translated posts are displaying as expected.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Also, check the related known issues and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: You are trying to enable automatic translation on your site using WPML but encounter issues even after activating the pay-as-you-go option and inserting your credit card details. You are also unsure how to use the already assigned credits. Solution: We recommend following these steps to resolve the issue: 1. Ensure you have a full site backup. 2. Visit your account page at https://wpml.org/account/sites/ 3. Delete the existing site key. 4. Navigate to Plugins > Add New > Commercial tab on your site dashboard. 5. Click on "Unregister WPML from this site". 6. Refresh the page. 7. Click on "Get a key for this site" and copy the newly generated code. 8. Return to Plugins > Add New > Commercial tab. 9. Register the site with the new key. For more detailed guidance, please refer to our documentation on why credits may be missing and how to fix it, and how to install WPML.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with visitors being directed to sub-directory URLs instead of the correct domain URLs after changing the WPML-Language setting for different domains. Additionally, there are problems with a distorted home page and missing background images when switching to French. Solution: After migrating from staging to production please run the WPML troubleshooting options available at WPML > Support > Troubleshooting (Cleanup) > Clear the cache in WPML. This action can help resolve issues inside the Advanced Translation Editor.
If this solution does not resolve issues or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
How can I update WPML CMS Multilingual and String Translation
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Navigate to Plugins → Add New and select the Commercial tab. Then, click 'Unregister WPML from this site'. 2. After the page loads, click on 'Register WPML'. You will see a prompt to enter the site key. Select 'Get a key for this site'. 3. In your WPML account, complete the site key wizard and set it to 'Production site'. 4. Copy your new key and paste it in the Commercial tab. Afterwards, you can delete your old site key in your WPML account. 5. Update your WPML plugins.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are an agency and have set up an account for using a plugin. You want one of your clients, NLCS Kobe, to take over ownership of their account as they are struggling to translate the site. Solution: If you're experiencing this issue, we recommend transferring the renewal of the WPML account to your client. This allows them to take ownership and handle future payments. You can find detailed instructions on how to proceed with this transfer here: Transferring Account Renewals to Your Clients.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: Sie versuchen, Pay as you go für eine Multisite-Umgebung zu aktivieren, die aus mehreren Websites besteht. Es hat bisher funktioniert, aber seit 1-2 Monaten erhalten Sie eine Fehlermeldung beim Versuch, diese Funktion zu aktivieren. Solution: Das Problem scheint darin zu liegen, dass das Sicherheitslimit von 195.000 Credits erreicht wurde, weil bisher keine Zahlung eingegangen ist. Es gibt eine offene Rechnung, die bezahlt werden muss. Wir empfehlen Ihnen, bei offenen Fragen zu Rechnungen das Formular auf der folgenden Seite zu verwenden: https://wpml.org/home/contact-us/contact-form/.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Überprüfen Sie auch die bekannten Probleme, bestätigen Sie die Version der dauerhaften Lösung und stellen Sie sicher, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.
