Problem: If you're experiencing issues where the 'Join Us' button in the header is not translated into Portuguese despite being translated in the backend and in Elementor, or if your Member Directory page links are not visible in the Portuguese version and clicking on logos results in a 404 error page, here's what we recommend. Solution: For the 'Join Us' button translation issue, please ensure that your translations are correctly configured in both the backend and Elementor. If the issue persists, we might need to access your site to further investigate the configuration. Make sure you have a full backup of your site before proceeding. For the Member Directory page issue, the problem might be related to the shortcode used:
. This shortcode might not be filtering content by the current language in the frontend. We recommend contacting the authors of the shortcode to check the query behind it, particularly the suppress_filter attribute.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client was unable to attach a WPML language switcher to the 'main' menu on their development website, which was built using Elementor. WPML did not recognize the menu, and the client preferred the language switcher to be integrated directly within the menu rather than as a separate element. Solution: 1. We advised the client to ensure that the menu is translated, as WPML requires menus to be translated to assign a language switcher to them. Detailed steps for translating menus can be found here: https://wpml.org/documentation/getting-started-guide/translating-menus/ 2. After translating the menu, the client can add a language switcher to it via WPML -> Languages. 3. We also recommended increasing the WordPress memory limit to at least 128MB, as per WPML's minimum requirements. This can be done by adding the following code to the wp-config.php file:
This code should be placed above the line /* That's all, stop editing! Happy blogging. */. The client can verify the WordPress memory limit in WPML -> Support.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You enabled automatic translation with TPC and need to review translations marked as "Draft - Pending review" in the translation queue. However, when you attempt to review, the translations do not appear. Solution: First, ensure that your server meets the minimum requirements for running WPML, which can be found here: https://wpml.org/home/minimum-requirements/. Increase the WordPress memory limit to at least 256 MB by adding the following code to your wp-config.php file:
define('WP_MEMORY_LIMIT', '256M');
Place this code just before the comment:
// That's all, stop editing! Happy blogging.
If your hosting provider restricts these settings, contact them to make the necessary changes. After adjusting the memory limit, re-enable LiteSpeed and try accessing a review again. If the problem persists, it might be due to other issues not covered by this solution. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve the issue, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was unable to update plugins and experienced issues with the 'scan plugin strings' button being unclickable. They needed to translate the cookie button text in the banner and faced toggling issues in string translation options from the homepage. Additionally, there was confusion about the account seeming expired despite having lifetime access. Solution: We recommended checking for a plugin conflict by: 1. Creating a backup of the website. 2. Switching to the default theme, 'TwentyTwenty', via 'WordPress Dashboard > Appearance > Themes'. 3. Deactivating all plugins except for WPML Multilingual CMS and WPML String Translation. 4. Going to 'WordPress Dashboard > Plugins > Add new > Commercial (tab)' and clicking the 'Check for Updates' button. 5. Updating WPML and its addons. For more information on automated updates, visit https://wpml.org/faq/install-wpml/#automated-updates. If automatic updates fail, we advised manually updating WPML and its addons by: 1. Ensuring the client is signed into wpml.org. 2. Downloading the latest versions from https://wpml.org/account/downloads/. 3. Installing them manually following the guide at https://wpml.org/faq/updating-wpml-manually/. We also addressed the account issue, confirming there was no effect on the subscription and it remains active.
Please note, this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
