Not WPML issue

Problem:
The client is experiencing an infinite redirection loop when visiting the English version of their site with the WPML SEO plugin activated. This issue arises after changing their setup to have each language in its own directory, with an HTML page at the root URL that redirects based on browser language.

Solution:
1) Ensure you are following the steps in our documentation to set up the Language Directory for the default language:
Redirect the root domain to the default language
Language setup for directory default language
2) Upgrade to the latest version of WPML plugins (4.8.1 series).
3) Go to WPML >> Languages >> Languages URL format, and resave the settings.
4) Visit Settings >> Permalinks, and resave the settings.
5) Clear all types of caches.
6) Check for unexpected redirects set inside the "Redirection" plugin or other SEO plugins like Yoast SEO Premium, as these might conflict with WPML's settings.

If these steps do not resolve the issue, it might be due to specific configurations or conflicts within your site. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
You are unable to view past inquiry tickets on your website as the menu option under Support to view them is missing.
Solution:
If you're experiencing this issue, we recommend logging into your WPML.org account. Once logged in, click on the "My Support Tickets" link to view all your previously created tickets. This should allow you to access your past inquiries directly.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.

Problem:
The client was experiencing 404 errors on translated shop category pages in Spanish for specific categories like 'Categoria' and 'Tus Necesidades'. Additionally, there was an issue with updating WPML plugins as the update option was not visible.

Solution:
1. Resolve 404 Errors:
- Go to WPML → Taxonomy Translation and select Product Categories. Ensure all translation fields are filled for each category, including singular name, plural name, and slug.
- Ensure each translated category has at least one product assigned.
- Resave permalinks by navigating to Settings → Permalinks and clicking Save Changes.
- Clear all caches, including any caching plugins and browser cache.
- Optionally, set WPML to display default language products when translations are missing by adjusting settings in WPML → Settings → Post Types Translation and Taxonomies Translation.

2. Update WPML Plugins:
- Back up the website and database.
- Download the OTGS Installer from the WPML.org account and delete current WPML plugins.
- Upload and activate the OTGS Installer, then reinstall WPML plugins via the Commercial tab in Plugins → Add New Plugin.
- Reactivate WPML plugins.

If these steps do not resolve your issues or if the solution seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.