Not WPML issue

Problem:
Si estás intentando traducir tu página al francés y notas que no se cargan las tipografías en la versión en francés, y estás utilizando el tema DIVI, este problema podría ser familiar.
Solution:
Una solución efectiva que encontró el cliente fue modificar la configuración de nginx para permitir el acceso a los archivos de fuentes. Aquí te mostramos cómo hacerlo:

location ~* \.(eot|ttf|woff|woff2|otf)$ {<br />    add_header Access-Control-Allow-Origin *;<br />}

Además, te recomendamos verificar las rutas de los archivos de fuentes en la versión francesa para identificar posibles problemas con el prefijo del idioma, inspeccionar la integración entre DIVI y WPML en relación con la configuración de traducción de fuentes, y revisar la consola del navegador o la red para detectar errores de activos de fuentes que faltan en la versión en francés.

Si esta solución no es relevante para tu caso, porque podría estar desactualizada o simplemente no aplicar, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos, verifiques la versión de la solución permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte.

Problem:
The client is experiencing difficulties with WPML on various levels, including issues with content translations and the initial setup. Specific challenges include translating Patterns, Templates, and Template Parts, and confusion about whether WPML is the right choice for their needs.

Solution:
1. Confirm that the WPML setup wizard has been completed and that all necessary components are installed.
2. Ensure that post types are set to 'Translatable' and review custom fields translation settings.
3. Use the Translation Dashboard to locate and translate Patterns, Templates, and Template Parts.
4. If issues persist, consider sharing a short video or providing temporary access to the site for direct assistance from our support team.
5. For further guidance, visit the WPML Getting Started Guide and check our known issues page.

If the solution provided here does not resolve your issue or seems outdated, we recommend opening a new support ticket. It's also advisable to verify the version of the permanent fix and confirm that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.

Problem:
The client is experiencing issues with their translated page where the company logo does not show, the menu item formatting from the original page is not maintained, and they cannot add a language switcher to the menu as it is greyed out. Automatic Media Translation is enabled, and menu synchronization does not find any synchronized menus.
Solution:
We recommend creating a staging site to safely replicate and address these issues without affecting the live site. You can use the WP Staging plugin, which is free and user-friendly. Once the staging site is set up, please share the URL to edit the header in the original language, and we will use the credentials from your other ticket to assist further.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve your issue, please open a new support ticket at WPML support forum for further assistance.

Problem:
The client subscribed to WPML to resolve an issue with their existing Polylang plugin but still faces the problem and wishes to cancel their subscription and get a refund.
Solution:
We advised the client to request a refund by visiting https://wpml.org/purchase/refunds/.

If this solution is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.

Problem:
If you're experiencing repeated cURL error 28 messages indicating a failure to connect to cdn.wpml.org after a timeout, this might be due to a routing issue on your side or a need to whitelist WPML servers.
Solution:
We recommend checking your server's connection settings and ensuring that there are no blocks preventing access to WPML's servers. It's important to whitelist our servers as necessary. For detailed guidance on how to address connection issues with WPML, please visit https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.