Problem: The client was facing an issue where the corresponding language version of an article, written by a Contributor and published by the site administrator, wasn't appearing on the front end of the website. Solution: We advised the client to check the status of the post in the backend. It was discovered that the post was in a 'pending' status because it was translated by a Contributor who does not have the permission to publish. We changed the language to Indonesian from the top admin language bar, selected the 'edit anyway' option, and changed the status from pending to published. This resolved the issue, and the post now appears correctly on the front end. We recommend avoiding the use of the Contributor role for translations and suggest using at least an Editor role.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Problema: El cliente tiene configuraciones en español e inglés para su sitio web, usando 'producto' para español y 'product' para inglés. Sin embargo, la URL para los productos en inglés no se traduce correctamente, mostrando 'producto' en lugar de 'product'. Solución: Si estás experimentando este problema, te recomendamos ir a WPML -> Configuración -> Traducción de tipos de entrada y configurar los productos en la primera opción de la izquierda. Después, guarda los cambios y verifica si el problema se ha resuelto.
Si esta solución no resuelve tu problema o parece estar desactualizada, te sugerimos abrir un nuevo ticket de soporte. También recomendamos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, puedes visitar nuestro foro de soporte.
After translating the header and footer using WPML, the header's appearance changed and the footer disappeared. Even after deleting the translations, the issue persisted.
Solution:
If you're experiencing this issue, we recommend managing your header and footer through Elementor templates. Ensure that the theme-related custom fields are set to "Copy" in the WPML settings. Here are the specific fields you should check:
wcf-addons-template-meta_type
wcf-addons-template-meta_location
wcf-addons-template-meta_splocation
After adjusting these settings, update (resave) the Header and Footer templates in both languages. This action refreshes the translation settings and should resolve the display issues in the translated versions.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
You need to delete specific translations for header and footer templates in your WPML site.
Solution:
First, ensure you have a full site backup. Then, follow these steps:
1. Access your Dashboard and navigate to the templates section for headers or footers. 2. Use the language switcher to select Arabic. 3. Click on the 'Published' link to view all published templates in Arabic. 4. Move the Arabic translated templates to the Trash. 5. Permanently delete them from the Trash.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/ to verify the version of the permanent fix and confirm that you have installed the latest versions of themes and plugins.
Problem: You are trying to translate the Newspaper theme's (by tagDiv) post settings using the WPML translation editor, but the translations of theme's custom fields attached to the post revert to the original language.
Solution: We have identified that the issue stems from an accompanying plugin by the theme, the tagDiv Cloud Library. To resolve this, deactivate the tagDiv Cloud Library plugin, update the translation, and then check again. This should retain the proper translated values in both the backend and frontend. If this does not resolve the issue, we recommend contacting the theme support for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
Problem: El cliente desea crear publicaciones solo en inglés en su sitio web, sin que estas aparezcan en español, el idioma por defecto. Solution: Para lograr que las publicaciones solo aparezcan en inglés, sigue estos pasos: 1. Ve a WPML -> Configuración -> Traducción de tipos de entrada. 2. Asegúrate de que las entradas (publicaciones) estén configuradas para aparecer solo en inglés en la primera columna de la izquierda y guarda la configuración. 3. Accede a las publicaciones en el área de administración, cambia al inglés en el selector de idiomas que aparece arriba en la barra de administración, y añade la publicación como si lo hicieras en el idioma por defecto.
Si esta solución no resuelve tu problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
