Problem: You are experiencing issues with duplicate media files after running a wizard, concerned about hosting storage, database fragmentation, and seeking a way to efficiently translate large amounts of text without incurring high costs. Solution: First, we need to identify the wizard that caused the duplication of images. It's crucial to understand the specific process to address the root cause of the duplication. If the duplication is related to the WPML Media Translation plugin, ensure you are using the latest version of the plugin. For large-scale translations without high costs, consider adjusting the automatic translation settings to better manage your translation points or explore bulk translation options that might be more cost-effective. If manual deletion of duplicate data was performed, verify that this has not affected the integrity of your database.
If this solution does not fully resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: Estás intentando que los filtros del plugin WBW Product Filter, que se supone es compatible con WPML, aparezcan en las páginas de catálogos de productos de tus webs traducidas. Sin embargo, los filtros no aparecen en las páginas traducidas/duplicadas. Solution: El plugin WBW Product Filter actualmente no está certificado por WPML, lo que significa que no podemos ofrecer una guía específica sobre cómo traducirlo correctamente. Aunque los autores del plugin afirman que es compatible, hay varios reportes de problemas similares sin soluciones claras. Te recomendamos que contactes directamente con los autores del plugin para verificar el estado de compatibilidad y sugerirles que se inscriban en nuestro programa de certificación oficial de WPML.
Si esta solución no resuelve tu problema o si la información proporcionada se ha vuelto obsoleta, te recomendamos revisar los problemas conocidos relacionados, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si aún necesitas asistencia, por favor, abre un nuevo ticket de soporte en nuestro foro de soporte.
Problem: The client was experiencing issues with a new WPML SEO plugin that was breaking their site upon activation. They were also curious about why they now need to link menu items, a step that was not necessary before, possibly due to a WPML update. Solution: If you're experiencing similar issues with a new WPML plugin affecting your site, we recommend deactivating the plugin temporarily and testing it on a staging site, as the client did. This approach helps isolate the problem, potentially linked to PHP and SSL configurations, which the client resolved separately. For concerns about linking menu items that previously worked without linking, this might be due to recent updates in WPML. We suggest reviewing the change logs of recent WPML updates to understand any changes in functionality.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You have translated your website content using WPML, but when navigating from one page to another, the translation language reverts to the default.
Solution: If you're experiencing this issue, we recommend translating your menu to the target language properly. Since you are using 'Custom Links' in your menu, these links need to be manually updated in the translation to correspond with their translated URLs. We have provided a demonstration on how to fix this for a top-level menu item in French. Please check the related known issues at https://wpml.org/known-issues/ and ensure you have the latest versions of themes and plugins installed.
If this solution does not apply or is outdated, please open a new support ticket at WPML support forum for further assistance.
Problem: Der Übersetzungsstatus einer vollständig übersetzten Seite bleibt auf 'In Bearbeitung'. Solution: Wenn du das gleiche Problem hast, empfehlen wir dir, den Support deines Hosting-Anbieters zu kontaktieren und darum zu bitten, die PHP-Einstellung für
max_input_vars
auf 5000 zu erhöhen. Diese Einstellung findest du in der php.ini-Datei. Nach dieser Änderung solltest du die Seite erneut testen.
Es ist möglich, dass diese Lösung veraltet ist oder nicht auf dein Problem zutrifft. Wir empfehlen dir daher, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass du die neuesten Versionen von Themes und Plugins installiert hast. Sollte das Problem weiterhin bestehen, zögere nicht, ein neues Support-Ticket zu eröffnen. Hier kannst du ein Ticket eröffnen: WPML Support-Forum.
Problem: El cliente ha trasladado su sitio web al dominio definitivo y necesita saber cómo vincular la nueva instalación con la anterior para transferir la clave de licencia de WPML y si perderá las traducciones y créditos ya asignados. Solution: Si estás experimentando esta situación, te recomendamos que primero transfieras los créditos de vuelta a tu cuenta de WPML. Puedes hacerlo siguiendo las instrucciones en este enlace. Luego, debes crear una nueva llave de registro en tu cuenta de WPML y registrar el nuevo sitio con esta llave. No perderás la información ni los créditos previamente asignados al registrar el nuevo sitio.
Si esta solución no resuelve tu problema o parece no ser relevante debido a que está desactualizada o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos, verifiques la versión de la solución permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins.
Problem: You are experiencing issues where English strings are still appearing on the French version of your page, despite having translated them. Solution: We have reviewed your translations and confirmed that you have correctly used the Advanced Translation Editor for translating the strings. It appears that the translations are displaying correctly on the frontend of your site. If you're still seeing English strings, we recommend clearing your site's cache and ensuring that all translations are published and not in draft status. Additionally, double-check that the language settings are correctly configured to display the French translations for your audience.
If this solution does not resolve your issue or seems outdated, please visit our known issues page to check for any related problems. Ensure you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket with us for further assistance.
Problem: You are trying to change the main font family to 'TAJAWAL' for Arabic text only on your website, but the default theme font is being applied instead. Solution: To apply the 'TAJAWAL' font to Arabic text only, you can use custom CSS. Here is an example of how you can specify the font for Arabic content:
This CSS rule targets the body element only when the content language is Arabic (specified by :lang(ar)) and applies the 'TAJAWAL' font. Ensure you add this CSS to your theme or via a custom CSS plugin.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problema: Estás intentando eliminar un mensaje del editor en tu sitio web, pero cada vez que lo guardas, vuelve a aparecer. Solución: Este comportamiento ocurre porque has traducido el contenido utilizando el Editor de Traducción de WPML. Para actualizar la traducción y evitar que el mensaje vuelva a aparecer, debes usar el mismo Editor de Traducción. Si prefieres desactivar esta función, puedes seguir los pasos descritos en la siguiente guía: Usando diferentes editores de traducción para diferentes páginas.
Si esta solución no resuelve tu problema o si la información proporcionada se ha vuelto obsoleta, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problema: El cliente estaba tratando de resolver un problema de redirecciones en su sitio web y tenía un ticket abierto que desapareció del listado de soporte de WPML. Solución: Si estás experimentando este problema, te recomendamos verificar tu perfil de usuario en la sección de 'Temas del foro creados' para encontrar tickets que no aparecen en el listado principal. Si el problema persiste o la solución proporcionada aquí es irrelevante debido a que podría estar desactualizada o no aplicarse a tu caso, te sugerimos abrir un nuevo ticket de soporte. Además, te recomendamos encarecidamente revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins.
Problem: The client is experiencing automatic 301 redirects on all translated pages of their multilingual website, redirecting each non-English page to its English counterpart despite the 'Redirect visitors based on browser language' option being disabled in WPML settings. Additionally, translated pages are automatically assigned a slug ending with -2, even though no duplicates exist. Solution: For the issue of 301 redirects, it appears that the redirects are expected behavior when accessing the default language page directly. The Italian version of the page should be accessed via its correct path, which includes the language directory, e.g.,
https://caalvise.com/it/contatti/
. This should resolve the indexing issues as the correct URLs will be accessed. Regarding the slug issue with '-2', it was identified that there is indeed a page with the original slug 'hotelsinvenice' on the site. The client can edit this page directly by accessing https://caalvise.com/wp-admin/post.php?post=87801&action=edit&lang=en.
If these solutions do not resolve your issues or seem irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is finishing translating their website using WPML and wants to know how to implement tracking codes such as Google Analytics, Google Search, Tag Manager, IndexNow, and Yandex across different domains. Solution: We explained that WPML does not directly handle the implementation of tracking codes like Google Analytics, Tag Manager, or Search Console. These codes should be inserted into the website's code, independent of WPML or translations. WPML only translates page content (text, images, etc.) and does not process, modify, or translate tracking codes. These should be managed directly in the site's theme, header, or through compatible WordPress plugins for script insertion. We recommend implementing the codes and checking if they are present across all the site's domains.
If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket at WPML support forum.
