Performance

Problem:
You are experiencing server downtime which you believe is caused by WPML, specifically related to ProcessNewTranslatableFields.lock. Additionally, you are concerned about high autoload issues from icl_sitepress_settings.
Solution:
We recommend updating your WPML plugins to the latest versions to address the server downtime issue. You can do this by navigating to Plugins > Add New > Commercial > Click “Check for updates” and update WPML plugins to the latest versions. Please ensure to create a backup before proceeding with any updates.

Regarding the high autoload issue from icl_sitepress_settings, we have opened a separate support ticket to address this specific concern. You can follow the discussion and find solutions here: https://wpml.org/forums/topic/split-high-autoload-from-icl_sitepress_settings/

If the solution provided here becomes irrelevant due to updates or does not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

Problem:
The client is experiencing severe slowdowns in the WordPress admin area, particularly when accessing pages like /wp-admin/plugins.php, /wp-admin/edit.php, and /wp-admin/post.php. The slowdowns are related to high memory usage and long response times when WPML String Translation is active. Deactivating the WPML String Translation plugin significantly improves backend performance.

Solution:
We recommend the following steps to diagnose and potentially resolve the issue:
1. Ensure all plugins and themes are up to date.
2. Create a full site backup or a staging site to safely test changes without affecting the live site.
3. Deactivate all plugins, including WPML plugins, and switch to a default WordPress theme like Twenty Twenty.
4. Activate WordPress debug mode by following the guide at https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/.
5. Reactivate the WPML plugins and monitor the site's performance.
6. If the issue is resolved, reactivate other plugins and the theme one by one to identify any conflicts.

If these steps do not resolve the issue, or if the solution provided here becomes outdated or does not directly address your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket for further assistance at WPML support forum.

Problem:
The client is experiencing a performance issue on their website, where the database CPU utilization reaches 100% during the creation or updating of posts. They suspect that WPML may be contributing to this issue.
Solution:
We recommend the following steps to isolate the cause of the high CPU usage:
1. Create a full site backup or set up a staging site using a plugin like WP Staging.
2. Update any outdated plugins or themes.
3. Flush any existing cache memory.
4. Deactivate all plugins, including WPML ones.
5. Activate a default WordPress theme, such as Twenty Twenty.
6. Enable WordPress debug mode by following the guide at https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
7. Reactivate the WPML plugins.
8. If the issue is resolved, reactivate the theme and other plugins one by one to identify the culprit.
9. Check for any errors related to the performance issue in the debug.log file within the wp-content folder.

If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
The client is experiencing slow performance and critical errors when editing blog posts in the dashboard editor, with multiple error logs identified by their host coming from WPML.
Solution:
If you're facing similar issues, we recommend following these steps:
1. Ensure you have a full site backup or create a staging site using a plugin like WP Staging.
2. Update any outdated plugins or themes.
3. Flush any existing cache memory.
4. Deactivate all plugins, including WPML plugins.
5. Activate a default WordPress theme, such as Twenty Twenty.
6. Enable WordPress debug mode by following the guide here: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
7. Reactivate the WPML plugins.
8. If the issue resolves, reactivate your theme and other plugins one by one to identify the source of the problem.
9. Check the debug.log file in the wp-content folder for any errors related to the performance issue.

Please note that this solution might be outdated or not applicable to your specific case. If these steps do not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at https://wpml.org/forums/forum/english-support/ for further assistance.