Asked to "Update taxonomy hierarchy" but it is already synced!

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Supporter timezone: Europe/Zagreb (GMT+02:00)

Tagged: Documentation request

This topic contains 6 replies, has 2 voices.

Last updated by Dražen Duvnjak 9 months, 1 week ago.

Assisted by: Dražen Duvnjak.

Author	Posts
July 10, 2023 at 9:48 pm #14009473
jeremyL-10	Tell us what you are trying to do? I created a new product in English and translated it to Japanese, but the Japanese version won't show up. There is a prompt on product editing page that says: "Some taxonomy terms are not synchronized between languages. As a result, language content may not have the correct tags or categories set. To synchronize taxonomies, you need to go through each item in the list below and click the "Update Taxonomy Hierarchy" button." But when I checked, it says "The taxonomy hierarchy is already synchronized." And the Japanese version of the product still doesn't show up. Is there any documentation that you are following? Is there a similar example that we can see? Check out this link: hidden link It should have a Japanese version, but it doesn't show up. What is the link to your site? hidden link New threads created by Dražen Duvnjak and linked to this one are listed below: https://wpml.org/forums/topic/split-japanese-version-wont-show-up/
July 11, 2023 at 6:43 am #14010289
Dražen Duvnjak Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, since we limit 1 issue per ticket let's go 1 thing at a time. As for Update Taxonomy Hierarchy", choose other taxonomy, and go over each one as the message says. Make sure they are synced. Image attached. For issue with product translation, I have opened a new ticket for this and lets continue on that topic there: - https://wpml.org/forums/topic/split-japanese-version-wont-show-up/ Regards, Drazen
July 14, 2023 at 4:47 pm #14040963
jeremyL-10	Hi I went through them one by one; the message is still there.
July 16, 2023 at 9:06 pm #14045419
jeremyL-10	Hi I went through them one by one; this issue persists. Please help.
July 17, 2023 at 6:13 am #14045939
Dražen Duvnjak Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, thanks. Please make a full backup of your site (files and database) and confirm it in your next reply. If possible please provide access to the staging website, not production. Please note, that I might need to do some debugging procedures like enable/disable plugins, switch themes, change the default language of the user account, and/or access your website database to debug the issue furtherly. I will share with you any changes or steps done in this process. Please let me know if you do not agree with the above or if I do not have your permission for any. I would need to access both your site's wp-admin and FTP account, if possible. I have enabled the private username and password fields in your next reply. I suggest you create a new user, set it as an administrator and then add those credentials in the private fields mentioned. You can safely add your information into these fields. Regards, Drazen
July 24, 2023 at 1:36 pm #14089897
jeremyL-10	Please keep this ticket open. We are working on a clone site for you to troubleshoot.
July 25, 2023 at 6:10 am #14093083
Dražen Duvnjak Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, sure, let me know how it goes and I will enable private reply for you. Regards, Drazen

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