Can´t translate text with emoji

This thread is resolved. Here is a description of the problem and solution.

Problem:
Can´t translate text with emoji
Solution:
https://wpml.org/errata/using-emojis-with-page-builders-might-make-the-content-not-available-for-translation/

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Tagged: Known issue

This topic contains 9 replies, has 2 voices.

Last updated by Paola Mendiburu 5 months, 3 weeks ago.

Assisted by: Paola Mendiburu.

Author	Posts
October 27, 2023 at 10:02 am #14677289
sorenP	Can´t translate text with emoji
October 27, 2023 at 1:29 pm #14679591
Paola Mendiburu Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	HI, To investigate the problem, you can give me site access to wp-admin. Please let me know the page test with emoji. I just checked the necessary boxes so that I can add credentials securely and privately. This way only the two of us can observe them. I suggest you create a temporary user, so you can delete it after closing the ticket.
October 30, 2023 at 3:05 pm #14693051
Paola Mendiburu Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Error: The password you entered for the username is incorrect Could you please update the password?
October 31, 2023 at 7:21 am #14696853
sorenP	Please try with this credentials.
October 31, 2023 at 2:06 pm #14700751
Paola Mendiburu Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	The same problem
November 2, 2023 at 10:32 am #14715163
Paola Mendiburu Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Thanks. I have done a few test ans till don´t working. Please first of all check if your server supports the collation utf8mb4_general_ci if it doesn´t please try the other solution. I have tried to reproduce the problem but it works.
November 3, 2023 at 12:26 pm #14725701
sorenP	I'll check with them and get back to you.
November 3, 2023 at 2:15 pm #14726419
Paola Mendiburu Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Ok thanks!
November 6, 2023 at 7:50 am #14735089
sorenP	Hi! This is a status update of this ticked, to it does not get closed because of inactivity. Due to your comment: "I have tried to reproduce the problem but it works." I've been trying to reproduce the problem locally, with these two types of collations for the database: - What you are recommending: utf8mb4_general_ci - What we have: utf8mb4_unicode_520_ci And you are right, the issue locally does not occur, in either of them. I'm going to change the theme for one of WordPress defaults to check if it's theme related and I'll get back to you.
November 6, 2023 at 8:11 am #14735279
Paola Mendiburu Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Ok thanks! Please let me know what you find.
November 8, 2023 at 10:18 am #14754923
sorenP	Hi Paola, thanks for your support. I haven't solved my issue, but there is something in our production environment that is triggering the error and I can't replicate it in staging when I use a clean copy of WP + WMPL + Our Theme.

sorenP confirmed that the issue was resolved on 2023-11-08 10:18:47.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.