Cant use automatic translation credits after pushing site to production

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Tagged: Bug

This topic contains 3 replies, has 2 voices.

Last updated by Bigul 1 week, 4 days ago.

Assisted by: Bigul.

Author	Posts
October 25, 2024 at 10:27 am #16330134
pelicanB	Background of the issue: I am trying to translate my website hidden link using automatic translation credits from my WPML account. Symptoms: Despite having credits in my WPML account assigned, they don't appear on the website. Questions: Why don't my automatic translation credits appear on the website? How can I use my WPML automatic translation credits after pushing the site to production?
October 25, 2024 at 2:22 pm #16331081
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. We hope you have tried the steps suggested in the following documentation after moving the site to production. https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/ Please visit WPML>>Support>>Advanced Translation Editor>>Error Logs and check you are getting any warnings or errors. -- Thanks! Bigul
October 25, 2024 at 4:12 pm #16331641
pelicanB	I got this error log: ATE Server Communication WPML has detected a change in your site's URL. To continue translating your site, go to your WordPress Dashboard and tell WPML if your site has been moved or copied. But I cant see the message on my dashboard.
October 28, 2024 at 7:12 am #16335962
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the updates. Please try the following steps to register the site with a new key after a full site backup{mandatory} and ensure you are getting the expected result. - Go to your account page (https://wpml.org/account/sites/) - Delete the key for the site - Login to the site and go to Plugins>>Add New>>Commercial tab - Click on the "Unregister" link and refresh the page - Click on the "Register WPML" link - Click on the "Get a key for this site" link - Copy the newly generated code - Visit back to Plugins>>Add New>>Commercial tab - Register the site with the new key Please refer to the following documentation for more details. https://wpml.org/faq/install-wpml/ hidden link -- Thanks! Bigul

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.