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[Resolved] Content from Smartcat is not synced with WPML

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This topic contains 22 replies, has 2 voices.

Last updated by Ahmed Mohammed 6 months, 1 week ago.

Assisted by: Ahmed Mohammed.

Author Posts
May 2, 2023 at 10:02 am #13569677

ivanS-69

Sorry about that. I updated your user role to super-admin. Now you should be able to have the required access.
May 2, 2023 at 4:36 pm #13572711

Ahmed Mohammed
Supporter

Timezone: Africa/Cairo (GMT+03:00)

Hi Ivan,

Thank you! I successfully created a package and forwarded it to our second tier. I will keep you updated as soon as I receive a response from them.

Regards,
May 2, 2023 at 5:34 pm #13573195

Ahmed Mohammed
Supporter

Timezone: Africa/Cairo (GMT+03:00)

Hi Ivan,

Sorry, it's me again 🙂

Can we send a test job to SmartCat with one word?
May 3, 2023 at 6:29 pm #13581567

ivanS-69

Hi Ahmed, glad to hear it's going well. It's not a problem, test the content as many times as needed. We want to make sure everything is working as expected. Feel free to mention in case something is required from the Smartcat side.
May 3, 2023 at 6:31 pm #13581603

Ahmed Mohammed
Supporter

Timezone: Africa/Cairo (GMT+03:00)

Hi Ivan,

Thank you for the confirmation. I have updated our second tiers, and I will keep you posted 🙂

Regards,
May 11, 2023 at 8:42 am #13628227

ivanS-69

Hi, Ahmed. Do you have any updates maybe?
May 11, 2023 at 11:44 am #13630149

Ahmed Mohammed
Supporter

Timezone: Africa/Cairo (GMT+03:00)

Hi Ivan,

Do you have any updates maybe?

The issue has been escalated to our development team and is still being investigated.

I'll keep you posted once I hear back from them.
October 20, 2023 at 3:14 pm #14625251

Ahmed Mohammed
Supporter

Timezone: Africa/Cairo (GMT+03:00)

Hi Ivan,

We have released WPML 4.6.7 which includes a fix for the issue reported here. If the update does not show up in your WordPress dashboard, you can update it manually as explained here: https://wpml.org/faq/updating-wpml-manually/.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.