I have a website hidden link Multilanguage with Irish and English
I enable ET Theme Builder from the WPML setting also the Theme builder body template, but when i change anything in product categories it does not apply to product categories.
It only works well on the Irish language, but on the English product category is not working.
If you could help to fix this issue as soon as possible i would really appreciate this.
I see that the "WP Memory Limit" is set to 40M. WPML requires a memory limit of at least 128MB while 256MB is recommended. See https://wpml.org/home/minimum-requirements/ for detailed information. You can set WP Memory Limit in your wp-config.php file by adding following code:
I have updated the memory as you mentioned, but the issue still the same.
English version DIVI Theme builder for all product categories does not change anything. maybe some setting is not correct on WPML? if you would like to check i could share the credentials.
May I ask for admin access to your website to check the issue in detail? You can create a separate admin user for this purpose, which can be deleted afterwards.
Also please provide following detail to investigate/observe the issue:
- detailed steps to reproduce the issue
- links to pages in admin and on frontend
- screenshots or screen recording if needed to explain
- any other relevant information to observe/investigate the issue
Please remember to take full backup of your website and database before proceeding. However, a staging/test site is highly recommended, because I may need to try some changes/fixes on the site, which may cause conflicts with the live site otherwise. Please confirm it in your next reply or let me know if you do not agree with the mentioned.
I've set your next reply as private to share this information safely.
IMPORTANT: If you don't see the section for providing access information, please do not write in the message box or the information may appear as public.
Before continuing on the site, I'll need your confirmation and approval on each of the followings, in reply to this message:
1) Is this your staging/dev site, since address looks like a live site?
2) Is it OK to try some changes/fixes and/or activate/deactivate/install a plugin on the site, which may cause conflicts with the other parts of the site?
3) Have you taken full backup of your website and database?
I was able to login to your site and checked again for the issue. I translated that "All Product Category Pages" (Body template) and translations were just fine.
I went a little further and switched theme to Divi (parent one) and checked /product-category/neamh-fhicsean/ on frontend. It is working just fine and receiving all the changes from your design template.
Translations are also working fine. To translate products please use WooCommerce -> WooCommerce Multilingual & Multicurrency -> Products. I translated one (Léann 6 -> Read 6) and noticed that it has several fields missing translations and was not 100% completed. So I only translated Title using Google Translate to see the difference, while I copied same Irish text for rest of the fields and made it 100%. A translation which is not 100% complete, 'll not show correctly on frontend.
So apparently these are not WPML related issues but:
A) Your child theme needs some care on design side and some compatibility with WPML and I'll advise you to contact theme author for this.
B) You need to translate Products completely (100%) to make them visible correctly and translated on frontend.
I've attached all the screenshots here, please notice file names to understand what it is referring to. Some screenshots also show browser's inspector console open where it shows that the image part for category is properly laid out for Divi Parent/main theme while the Child theme somehow missing it.
- The screenshots ending with "divi parent" are referring to Divi main/parent theme. With this theme everything is identical.
- While, "divi child" are referring to the Divi Child theme (currently active and the theme in question). This theme needs proper compatibility with WPML and Design.
This is super, really fantastic, really clear and helpful!! thank you so much for your really high standard of analysis and help!! I am really impressed and thankful!
Thank you for your understanding, cooperation and appreciation.
Should we consider this matter solved? Please feel free to mark the ticket as resolved and open a new one whenever you need WPML help related in the future.
Have a great day!
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.
