Error msg - this site has moved to a new location.

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 14 replies, has 2 voices.

Last updated by Kor 7 months, 1 week ago.

Assisted by: Kor.

Author	Posts
September 4, 2023 at 5:15 am #14333457
mkt@uprtek	Tell us what you are trying to do? Get rid of error msg. This is concerning a problem Subash helped me with last week on a previous ticket - "This Site has moved to a new location". It was showing on uprdev.com - Subash helped me to fix it on uprdev.com, but it started showing up in uprtek.com. If I click the "indicate this site ...." on uprtek.com, the msg shows up on uprdev.com again. It seems if we fix it on one, it shows up on another. Is there any documentation that you are following? No Is there a similar example that we can see? No What is the link to your site? hidden link
September 5, 2023 at 8:29 am #14341041
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for contacting WPML support. To clarify, are you moving your Website from uprdev.com to uprtek.com? Is uprdev.com your development site? Also, did you select the option "I have moved the site to this new URL" when the WPML banner shows up initially?
September 5, 2023 at 9:24 am #14342153
mkt@uprtek	Hi Kor, uprtek.com is the production site, uprdev.com is the development site. We used "duplicator" to move uprtek.com to uprdev.com. And we started seeing this msg for the first time on uprdev.com. In our previous ticket, Subash helped us get rid of that msg by going into the SQL tables and deleting some entries (please see our previous ticket). I thought it fixed the problem. But then we saw the same msg on uprtek.com. I answered the question " indicate that this site should be at hidden link." on uprtek.com - and then the msg shows up on uprdev.com. Like I said, if you fix it on one, it shows up on the other. Sam
September 5, 2023 at 2:38 pm #14345509
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your response. I now comprehend your explanation. This behavior is expected if you've chosen the option "No, I changed the address of the site to this new one." as detailed in the documentation here: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/ In this scenario, you have the choice to utilize the Translation Management on either side, but not both. However, the translation memory and credits will be shared. Should you desire separate translation management on both sides, you will have to duplicate the site again onto a new staging site, such as hidden link, to trigger the banner once again. Subsequently, you can opt for the "Yes, This is only a copy - the original site is still running." alternative. I hope this helps. Let me know how it goes.
September 12, 2023 at 5:26 am #14380197
mkt@uprtek	Please don't close this ticket, we are still testing it.
September 12, 2023 at 6:24 am #14380343
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	ok sure, please let us know how it goes.
September 14, 2023 at 12:12 pm #14396775
mkt@uprtek	We don't see the msg - "Yes this is only a copy ..." We see a msg that says "This site has moved to a new location" and we press "indicate that this site should be at hidden link". (see attached wpml1.jpg) Then we get the second page (see attached wpml2.jpg)
September 14, 2023 at 2:52 pm #14397865
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. As mentioned, you will have to duplicate the site again onto a new staging site with a new URL, such as hidden link, to trigger the banner once again. Could you try using a subdomain for your new staging site? If you reuse this hidden link , it will not let you choose a new option. Could you give it another try?
September 18, 2023 at 12:23 pm #14411819
mkt@uprtek	OK, I will try again.
September 18, 2023 at 12:25 pm #14411827
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Alright then, let me know how it goes.
September 19, 2023 at 8:07 am #14416979
mkt@uprtek	OK Kor, I was able to see the msg you mentioned when I did it on a clean subdomain site (only WP). But what about hidden link Do I now take a copy from the sudomain and load it to hidden link Or can I clean out hidden link with a fresh WP and download again? Sam
September 19, 2023 at 9:43 am #14418251
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I can see this in our activation system and this dev site hidden link is showing as "copied". Could you try cloning the site from the subdomain to hidden link and let me know how it goes?
September 24, 2023 at 4:52 am #14451511
mkt@uprtek	ok
September 24, 2023 at 7:08 am #14451627
mkt@uprtek	Hi Kor, I duplicated the subdomain samnada.uprdev.com over to uprdev.com, and I received the msg "Yes, This is only a copy - the original site is still running." - so that worked. So now my question is - every time we duplicate from uprtek.com, we have to first download to a subdomain, and then upload to uprdev.com? Or can we directly download to uprdev.com now? Sam
September 25, 2023 at 6:19 am #14454485
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. No need to download to a subdomain already. You can just clone it to uprdev.com without issues now.

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