[Resolved] Error Notice and No Access to Registration

Hello there,

Welcome to the WPML support forum!

Let's try some possible solutions and debugging steps for this issue. First, by looking at your debug info, it is possible to see that the WP Memory Limit is set to 40M, while the recommended is 256. Changing it can solve the problem. Please follow these steps:

- Find your wp-config.php file in the root directory of your WordPress installation
- Open the wp-config.php file with a text editor, then locate the line that includes: define('WP_DEBUG', false)
- Then add after it, the below line of code: define ('WP_MEMORY_LIMIT', '256M');
- Save the wp-config.php file, then refresh your website

If still not solved after this procedure, it might be a permissions issue. Could you please try the following workaround:

- Before proceeding please make sure to have a full website backup
- Add the following lines in your theme's funcions.php file:

	function wpmlsupp_1706_reset_wpml_capabilities() {
    if ( function_exists( 'icl_enable_capabilities' ) ) {
        icl_enable_capabilities();
    }
}
add_action( 'shutdown', 'wpmlsupp_1706_reset_wpml_capabilities' );

Then visit the front end and remove the code. If it doesn't fix the issue, I'd appreciate your help enabling the debug mode. Please add the following code in your wp-config.php file:

	// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
   
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
   
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
   
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

Please check the following links to read more about debugging with WordPress.
- https://codex.wordpress.org/Debugging_in_WordPress
- https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging

After adding the code above, try to reproduce the issue again and check if you'll find a debug.log file inside the wp-content folder. If you locate it there, please send us the last lines here in the ticket.

Looking forward to your reply. Best,
Mateus.

Hello,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

Hello Brianne,

Thanks for your reply.

Answering your question:

I guess a follow up question would be in this instance is it true that WPML can only be registered on one instance?

You have to create a new key for each of your websites. There are two possible scenarios:

- Your website is on development mode, and you want to change this same domain to production (it can be done here: https://wpml.org/account/sites/, using the gear icon 'Change to production')

- You can also register a new key for the production website following this guide: https://wpml.org/pt-br/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/

Please let me know if these explanations are clear to you and solve the doubts. Thanks!

Best,
Mateus.