[Resolved] error occurred updating WPML Multilingual CMS: Download failed. cURL error 7:

I'm aksing our systems team. i don't think the SSL forcing could generate problems but i'm not familiar with how would HSTS affect us (or if they would affect us). i'll wait for their answer and let you know.

This brings me to another question. did you ever successfully update WPML in the same wy that's now giving you the cURL error?

You don't have to delete anything, you can upload them normally and WordPress will tell ask if you want to overwrite the old with the new.

By the way, we checked everything on our end and we are even receiving your requests from WPML and are allowing them, not blocking them.

Could i be you're using an AUTH window? as in when you block the site by adding a window before th page loads where a user/pass is asked?

if that's the case, it could be that the window is blocking the incoming request because of the headers that window adds.

try to update manually and do the following afterwards:

- Follow this guide to unregister your site (delete your domain from wpml.org): https://wpml.org/faq/install-wpml/#unregister
- Then use this one to register it automatically: https://wpml.org/faq/install-wpml/#register
- Now click the "check for updates" again
- Try to download any of the other plugins.
- Save the time and date of the process and send it to your hosting
- Ask them if they can see any error or blockage in their servers in that timeframe (please send them your timezone too in case their servers have a different timezone on their end).

let's see if they can see anything happen there, maybe an IP blocked or something that we can use. let me know the same date and time as well so we can trace the call from our end as well and maybe send you information that could be useful to your hosting.

I have split this ticket and i'll answer it shortly (i have answered it before but i'm not sure why, i can't see it published).

Regards.

Hello, i had done this but i enabled it with the same configuration as before. it was me yes because i was trying to see if wordfence was creating any interference or installed something that would prevent our plugin from working or communicating with our servers (but it wasn't).

I'm not sure why my replies aren't reaching you because i've written 3 already so i hope this one does reach you.

------------

You were blocked today on our servers because of too many requests but we unblocked you. in the meantime i was trying to check what else could create this cURL error and i saw a code in the wp-config.php that could be part of the issue.

the code has a comment "too many redirections" and it seems to have been added by your hosting or a dev since it's not a default one on the wp-config.php file.

i'd ask you to talk to your hosting tosee if they added that code there because it looks like a workaround of a http > https redirection issue so you might want to check your database for similar occurrences and after that is fixed you can try to see if the cURL issue disappears.

also, i saw you had "redis" installed so i wonder if you can try disabling it (this should be done by your hosting) and try to download a plugin from our commercial tab and see if it helps instead.

Let me know if something changes in these scenarios so i can send that info to our systems team and try to find a solution for it.