We have an English language RFQ form that needs to be translated into Japanese.
We have Gravity form multilingual plugin installed.
We translated the RFQ form as per the usual translation work flow and the system gives it a green mark for Japanese translation.
However, this Japanese form is nowhere to be seen. When we try to embed the form on a Japanese language page on the website, it doesn't work. On the front end, the form always jumps to the English version, flipping the whole website into English with it. What gives?
How do we fix this?
Is there any documentation that you are following?
Besides these, I'll advise to update all WPML plugins to latest versions. You can try this by going to Plugins -> Add New -> Commercial -> Check for updates or manually downloading from https://wpml.org/account/downloads/ and uploading via Plugins -> Add New -> Upload.
IMPORTANT: Take full backup of your website and database beforehand.
Once updated, please try again. Also try by creating a new test form, translate it, insert in the page and check if the same issue happens? If new form doesn't create a problem, then you may need to recreate the form in question.
Please let me know if this helps resolve the issue. Or I'll try my best to further assist you on the matter.
May I ask for admin access to your website to check the issue in detail? You can create a separate admin user for this purpose, which can be deleted afterwards.
Also provide following detail to investigate/observe the issue:
- detailed steps to reproduce the issue
- links to pages in admin and on frontend
- screenshots or screen recording if needed to explain
- any other relevant information to observe/investigate the issue
Remember to take full backup of your website and database before proceeding. However, a staging/test site is highly recommended, because I may need to try some changes/fixes on the site, which may cause conflicts with the live site otherwise. Please confirm it in your next reply or let me know if you do not agree with the mentioned.
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IMPORTANT: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.
Before continuing on the site, I'll also need your confirmation and approval on each of the followings:
1) Is this a Live/Production or Staging/Dev site?
2) Is it OK to work on this site?
3) Is it OK to try some changes/fixes on the site and/or activate/deactivate/install a plugin on the site, which may cause conflicts with the other parts of the site?
4) Have you taken full backup of your website and database?
Please confirm, thanks.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.
