Issues with product translations

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Supporter timezone: America/Lima (GMT-05:00)

This topic contains 8 replies, has 2 voices.

Last updated by Nicolas Viallet 1 year, 1 month ago.

Assisted by: Nicolas Viallet.

Author	Posts
February 15, 2023 at 2:52 pm #13041597
marcusB-21	Hi, I am wondering if the setup how my products have been translated is wrong. I sense something is not right. I am using Elementor and I want a specific product to show up in an Elementor product display template on my page. I can chose which product should be displayed by Choosing Sorting Taxonomy, like Product ID, Tag or Category. Since I only want to display one product I choosed to add the product ID for this specific product, language in english. That worked. But then when I switched to my other language Swedish in the language switcher, there is no product there. And this is where my question comes. All my English translated products in WooCommerce Products are also listed as a separate product with separate product ID in Swedish. So I basically have a double setup. Is this correct? See screenshot of both the english and swedish product in backend. So for me to have the Swedish translation displayed on my page I will need to manually add the product ID for the Swedish translated product? When I go to WooCommerce Multilingual & Multicurrency, and look up the product, I see it's displayed there in both Swedish and English, but both have the english flag? See attached picture. I just sense something is wrong with the whole setup? Kind regards Johanna
February 15, 2023 at 11:11 pm #13044339
Nicolas Viallet Supporter Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00)	Hello, Welcome to the WPML support forum. My name is Nicolas and I will be happy to help you today. Let's review point by point: 1. Different product IDs: - Yes your translations are stored as a different piece of content and therefore has a different post_ID. That's totally normal to have a different ID for the English version and the Swedish one 2. IDs in the templates If you translate your English template into Swedish, unfortunately numbers are not translated so you won't be able to "translate" the English product ID by the Swedish product ID. That why you don't have any product. Here I think the easiest solution would be to look at our documentation to "Create a different Elementor template per language" https://wpml.org/documentation/plugins-compatibility/elementor/#creating-different-elementor-templates-per-language That way on the Swedish template you can change that ID. Please let me know if that solution works for you because I have an alternative one but it involves some coding from your part. 3. Swedish products in English. The two first screenshots are correct, you have an English product with hits ID and a Swedish product with its ID. However the third screenshot (from "WooCommerce Multilingual") shows 4 English products. From what I see it seems that the 2 first ones are the translation of the 2 last one but they are registered in English and on top of that the 2 last one have already a translation. I'm not sure what could have caused that issue, maybe you deactivated WPML for a moment and all products were set in English or maybe the translation method/workflow was not correct. Because those products are already translated, could you please try to trash the 2 first "Swedish" products. Then check if the translation of the English ones are still there and showing on the frontend. > If translation disappear please let me know as it means that those products don't have any language set and appear in both. If the translation remains then the issue is solved. Nico
February 19, 2023 at 4:38 pm #13064965
marcusB-21	Hi, Thanks for helping out! 2. So regarding IDs in the templates, maybe I am misunderstanding or I didn't explain well enough. I have attached a screenshot of where I am able to add the Swedish product ID and everything will be ok, because the Swedish product translation will show up on the page. See screenshots. This is my question if that is the easiest or correct way of doing this? I have already built all my pages, and made the translations in WPML, but the products does not always seem to be translated automatically on some of the pages. 3. What have messed it up may be that I rebuilt my whole webshop a second time because I got major issues with my site collapsing, so I rebuilt in Elementor with a completely new store front theme, but I kept the Products in Back with all their descriptions. Before I do what you say. I just observed something, that may give more clues. I added the Swedish product ID for Silk Ribbon, like I wrote about in point 2, with the screenshot. And I now see that the Swedish product ID is not connected to the correct translation in "WooCommerce Multilingual & Multicurrency", instead the product description text that is showing up is the one found in "Product short description" in back end for that product, I may have added this when I built my first webshop. How to I get the right Swedish translation to be associated with my Swedish product ID? Kind regards Johanna
February 21, 2023 at 1:35 pm #13079577
Nicolas Viallet Supporter Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00)	Hello, Thanks for the clarifications. 2. About the templates, there is a specific way to create those two "different" templates. If you used our translation editor to create the translation and then edited the translation manually. Each time you edit the original template you might overwrite your manual changes. Having said that, it seems that the root issue might be something else. Could you please provide me with a temporary admin access (wp-admin and FTP) – preferably to a test site where the issue has been replicated – so I can further investigate. I will activate a private field for your next answer where you can provide that information safely (this field is only visible by you and the support team). Don't share your own admin account, create a new one that you will delete when we finish troubleshooting. IMPORTANT: Before we proceed, please backup your site and database. I'll try to use some troubleshooting tools that will synchronize your product before looking at the Elementor template. Please in that private answer share links to those specific products (Silk ribbon) and Elementor templates. Nico
February 22, 2023 at 2:18 pm #13089861
Nicolas Viallet Supporter Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00)	Hello, Thanks for the access, I have a better understanding now. Let review point by point: 1. Silk Ribbon The translation of hidden link is not hidden link but hidden link I'm not sure what is the root cause (probably a mistake in your workflow) but it seems that you have translated correctly your products but also you have created new product in Swedish in your default language English. That was the observation #3 in my first answer. I made a video to explain that point: hidden link 2. Template IDs I checked all your 20 Elementor templates but could find which one was using the product ID like in your screenshot. Please share the link to that template with me. From your screenshot I see that product IDs are the correct ones in English for those 2 products. Paper twine doesn't have an image on the screenshot, I checked in Products and that's not a bug, this product simply doesn't have an image. 3. Images from custom fields I made another video for that one: hidden link Basically those images are coming from custom fields set by a plugin. The translation preference was set to "Copy once" which means that they will be copied ONLY when the translation is created. If you update them later on, they won't be updated on the translation anymore. You should change to "Copy" instead to keep them sync'ed on each update. Nico
February 24, 2023 at 11:33 pm #13111985
marcusB-21	Hi Nico, Thank you very much from your great and clear explanations. 1. I have now deleted all the Swedish translations that were in the english. I am so glad you found the solution. Tbh, I do not know how they ended up there. My guess is that something happened when I rebuilt my webshop from scratch, but kept my Product database so when I installed WPML again, they might have followed along some old translations somehow. 2. Regarding my templates, I am having issues at the moment, because the organisations of my templates looks like this at the moment, see screenshot. They are all in one line, so I can barley read the titles. Do you have the same view? It was not always like this... 3. Yes I use a plugin that displays images instead of a dropdown menu 🙂 But that is great, now I can apply this to my other products that use the same plugin! So thanks a lot! //Johanna
February 25, 2023 at 1:11 pm #13113719
Nicolas Viallet Supporter Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00)	Hello, 2. The title doesn't have enough space and gets wrapped in a lot of lines. I have a larger screen so for me it looks better. You can remove some of the information to make space for your title. At the top right corner of your screen, open "Screen options" and then deactivate few fields like "author", "categories" and "date". Please keep me updated about the templates and which one should I look into. Nico
February 25, 2023 at 6:17 pm #13114535
marcusB-21	That helped a lot 🙂 I have actually not created a template for this page, but a "page" in Pages also found in WPML translation management called "Landing Ribbon & Twine", see screenshot. Here is the page hidden link So in order to get the right product to be displayed, Silk ribbon, I clicked on "edit with elementor" and added the product ID to be displayed on the page. When choosing Swedish language, the product translation now is the correct one. I am not sure why it suddenly works. Anyhow its good. But on the page before I reach to those product I have this landing page with different options hidden link You see "Silkesband & Snöre", so in order to get that translation I had to choose "Edit with elementor" and manually translate to Swedish there, also adding the Swedish link to the product landing page (see screenshot) These boxes does not show up in WPML. I am not sure if they are supposed to show up, but this is the only way I have been able to fix it? //Johanna
February 27, 2023 at 1:35 pm #13124803
Nicolas Viallet Supporter Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00)	Hello, I checked the source code on the frontend and this "Elementor Banner" seems to come from an add-on. Elementor is 100% compatible but the add-on you use (I think it's coming from Qi Addons For Elementor) might not be registered to translation. That's why you don't see it in our translation editor. Here is our tutorial to learn how to register Elementor widgets: https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/ Once you identified which add-on is used for those banners, you can also contact their authors and invite them to join our Go Global compatibility program. Our developers will be happy to assist them in making their plugin WPML-compatible and getting them added to our compatibility list. https://wpml.org/documentation/support/go-global-program/ Nico

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