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This is the technical support forum for WPML - the multilingual WordPress plugin.

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Supporter timezone: America/Lima (GMT-05:00)

This topic contains 4 replies, has 2 voices.

Last updated by Andreas W. 3 weeks, 1 day ago.

Assisted by: Andreas W..

Author Posts
May 23, 2024 at 7:36 pm #15665021

haydeeG

Goog afternoon:
Please I need help. I am the owner of the medical center.
I try to translate all the web page but there are text and the slider that it doesn´t be translated. The site is in german language and I will like to translate it to english and spanish. You can see it on line at hidden link and the menu to change the language is down on the footer. Please check it in spanish and in english, and you will see what wasn´t be translated.
I am 2 days with all this stuff. I never thought that it would be so complicated and take so much time to set the 2 languages. Please I can not be 2 days more with all this. I need support help. Thank you.
George

May 23, 2024 at 8:36 pm #15665176

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Could you please increase your WP Memory limit to 256M? 128M is the minimum required by WPML.
Your current values are:

PHP Memory Limit 1536M
WP Memory Limit 40M
Add this code to your wp-config.php to increase WP memory:

define('WP_MEMORY_LIMIT', '256M');

Paste it just before:

/ That's all, stop editing! Happy blogging. /

Now, verify the current settings at WPML > Support > WordPress. Then complete the translation again.

These settings can be limited directly by your hosting provider, so I recommend you contact and ask them to modify them directly.
If you can get even higher values It would be great.

https://wpml.org/home/minimum-requirements/
Note: WPML needs a minimum WP Memory limit of 128M to work only under a minimal environment, which means, with a default theme and no other plugins installed.

If you need assistance with making this change, let me know and I will assist you.

If this change will still not solve the issue, please also let me know.

Best regards
Andreas

May 24, 2024 at 9:32 am #15666645

haydeeG

Good morning:
I have increase the WP Memory limit with my hosting provider like you tell me. Please see the attachment.
But it still not working the translation 100%. The half of the web page doesn´t be translated. (you can see it on line hidden link) Please this is the third day that I ´m trying to configurate this plug in and I can not lost more time in all this. You sell it as a easier and quicklier instalation process and it doesn´t be so. I need urgently help while the web page is currently on line with the half of the translation. The web page so, see as not serius company. Thank you.
George

This is the status report:

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Captura de pantalla 2024-05-24 110250.png
May 24, 2024 at 5:11 pm #15668709

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

My apologies for the delay in answering, as I am in a different time zone (Peru).

I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.

You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.

IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.

The private response form looks like this:
hidden link

Next time you reply, click "I still need assistance."

Video:
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Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.

Best regards
Andreas

May 25, 2024 at 1:29 am #15669476

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

My apologies, but I will need to keep writing in English, as this ticket was opened on the English Support Forum.

Take note, that if you navigate wpml.org in Spanish you also can open a support request in Spanish language.

1) On your site the setup wizard for our addon "WooCommerce Multilingual & Multi-Currency" was not yet completed. I have completed it now. See screenshot.

- This wizard will create all pages for WooCommerce in all languages and ask if you would like to translate all your products automatically. For now, I set it to not translate all the products automatically. You can change this setting anytime at WPML > Settings > Post Type Translation.

2) Your pages all appear to have the status translated. There might occur some strings untranslated, like for example the title of your widgets on the footer. This is because those strings are not translated together with your pages.

How to translate widgets is explained here:
https://wpml.org/documentation/getting-started-guide/translating-widgets/

A problem here for example was, that for example you use on the backend the widget title "Términos y condiciones" but on WPML > String Translation this string was by default registered as an English string. I needed to change the source language of this string on String Translation and translate it.

Guide:
https://wpml.org/documentation/getting-started-guide/string-translation/how-to-change-the-source-language-of-strings/

3) Some of your content was not created using the correct source language. For example the page "Aviso Legal".

This is a page assigned to German source language but it has Spanish content. This page should have the source language Spanish.

You can change the source language inside the right sidebar of the WordPress Editor when editing your content.

See screenshot.

Also, take note that this is original content and there seems something to be wrong with this original content. If I open the page in Elementor I do not see any content.

hidden link

You will experience the same issue if you disable WPML, which means that this issue is not WPML-related.

4) Your site seems to use various Elementor Templates which have the source language German but the actual content is in English. Those templates should get assigned to English source language and then translated into all languages.

spanish content assigned to german.jpg
setup wizzard.jpg

The topic ‘[Closed] Not all the web page was translated’ is closed to new replies.