[Resolved] read more button text in the blog section cannot be translated

Hi there,

Thanks for your reply.

I've checked your Website here hidden link and I cannot see any "Read More" button. Did you remove it? If you did, please reinsert it so that I could check.

Thanks!

Kor

Hi there,

Thanks for your reply.

I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

Thanks!

Kor

Hi there,

Thanks for your reply.

It looks like some translation files from your language folder are causing the issue and I would need FTP access to check on the translation files.

Could you please share FTP access here so that I could check?

Your following answer will be private, which means only you and I have access to it.

Or can we have your permission to create a snapshot on our own?

We usually recommend the free Plugin “Duplicator” for this purpose.

If you already know how Duplicator works ( https://wordpress.org/plugins/duplicator/),please skip the following steps and just send me the archive file you downloaded.

★ Duplicator Instructions hidden link https://wpml.org/faq/provide-supporters-copy-site/

If the file is too large (more than 400M), please use the Duplicator file filters to remove the cache, the wp-uploads directory, the media, and the archive files.

Send me the link to the archive file (you probably want to use Google Drive, Dropbox, or similar services, as the snapshot file will be quite big).

Thanks!

Kor

Hi there,

Thanks for your reply.

Could you share FTP access to the staging server? I cannot see the staging site WP installation.

I don't think it's a good idea to work on the production site directly since I don't have WP admin access and also, the site is live.

Please allow me to test on the staging server first and then only apply to your production site.

Your following answer will be private, which means only you and I have access to it.

Thanks!

Kor

Hi there,

Thanks for your patience.

Our 2nd Tier Support checked and you need to disable this "Disable Translations" option shown in the attached screenshot to allow translations on the site.

Please try and let me know how it goes.

Thanks!

Kor