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[Resolved] several bugs?

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that the credits not visible on their website
Solution:
To address the issue of the website still being registered with an old key, the following steps were recommended:
- Navigate to the site’s admin area.
- Go to Plugins → Add New and click the Commercial tab.
- Click on 'Unregister WPML from this site' and follow the instructions on this link.
- Register the website using the new generated key.

If these steps do not resolve your issues or if the solution seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Our next available supporter will start replying to tickets in about 2.82 hours from now. Thank you for your understanding.

Tagged: 

This topic contains 3 replies, has 2 voices.

Last updated by Andrey 1 month ago.

Assisted by: Andrey.

Author Posts
May 10, 2024 at 10:29 am #15614121
bramv-19

1. credits are not visible on hidden link
hidden link
hidden link

2. site was original in dutch, did translate everything to english. Now default language is set to english in wpml and want to translate from english to spanish, french etc.

a. default language in wordpress/settings/general is still dutch? so admin is also dutch? need it to be in english.
hidden link
hidden link
b. when wanting to automatic translate from english to the other languages except for dutch, it is not possible? telling that i can only translate from default language english, but default language is set to english, so why does this not work?
hidden link

where to put a temp login link for you?

Thanks in advance

New threads created by Andrey and linked to this one are listed below:

https://wpml.org/forums/topic/split-site-was-original-in-dutch-did-translate-everything-to-english/

https://wpml.org/forums/topic/split-default-language-in-wordpress-settings-general-is-still-dutch/

https://wpml.org/forums/topic/split-when-wanting-to-automatic-translate-from-english-to-the-other-languages-except-for-dutch-it-is-not-possible/
May 10, 2024 at 2:02 pm #15615185

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

1. When did you assign those credits to your website? I see that your website currently has 0 credits, which is correct. I suspect that these are old credits that were used some time ago.

I opened a new ticket for each other question. This will also help other users with similar problems find solutions when searching the forum. Also, not to be confused when handling a particular problem. I will reply in the following threads:

2. https://wpml.org/forums/topic/split-site-was-original-in-dutch-did-translate-everything-to-english/

a. https://wpml.org/forums/topic/split-default-language-in-wordpress-settings-general-is-still-dutch/

b. https://wpml.org/forums/topic/split-when-wanting-to-automatic-translate-from-english-to-the-other-languages-except-for-dutch-it-is-not-possible/
May 13, 2024 at 1:16 pm #15621100

bramv-19

1. 10 may i assigned them, the day i bought wpml. so 90.000 are assigned but not visible, as i did not use them
May 13, 2024 at 8:15 pm #15622452

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for your feedback.

It seems your website is still registered with an old key.

Please try the following:

– Go to your site’s admin and go to Plugins → Add New and click the Commercial tab.

– Click on Unregister WPML from this site.
https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-if-the-notice-still-appears-after-moving-to-production

– Register your website using thee new key "ljA2t6bukE"

Let me know how it goes.
May 17, 2024 at 12:39 pm #15639720

bramv-19

thanks, it worked
bramv-19 confirmed that the issue was resolved on 2024-05-17 12:39:38.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.