[Resolved] Site rendering 504 on backend and on front end when logged
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I think the 504 problems are part of a global problem from WPML.
But I agree with you, this might be confusing.
Please create another ticket for menu sync malfunction if you prefer.
Please continue with this ticket regarding internal 504s, slow down of backend and Debug logs showing currently problems from WPML. Please look at Debug logs just from today as we have done some updates to database that have improved the use of WPML... yet errors remain.
thanks
Yes, indeed... we rebooted the server and removed processes that were unnecessary and today I can load the backend pages with no 504 errors and when I try to save a Divi template or translation it actually works... well it took a week but I think we've found the problem.
Let's move to the Menu sync problem if you are ok with that.
Hello Andreas,
Did you connect to site yesterday?
WP backend is now rendering 504
and I see this on debug:
[24-Nov-2022 05:25:25 UTC] PHP Warning: mysqli_real_connect(): (HY000/2002): No such file or directory in /var/www/vhosts/kadiska.com/httpdocs/wp-includes/class-wpdb.php on line 1775
[24-Nov-2022 05:25:26 UTC] PHP Warning: mysqli_real_connect(): (HY000/2002): No such file or directory in /var/www/vhosts/kadiska.com/httpdocs/wp-includes/class-wpdb.php on line 1775
[24-Nov-2022 05:25:26 UTC] PHP Warning: mysqli_real_connect(): (HY000/2002): No such file or directory in /var/www/vhosts/kadiska.com/httpdocs/wp-includes/class-wpdb.php on line 1775
[24-Nov-2022 05:25:28 UTC] PHP Warning: mysqli_real_connect(): (HY000/2002): No such file or directory in /var/www/vhosts/kadiska.com/httpdocs/wp-includes/class-wpdb.php on line 1775
[24-Nov-2022 06:48:37 UTC] PHP Warning: file_exists(): open_basedir restriction in effect. File(https://cdn.wpml.org/var/www/vhosts/crazy-hypatia.149-28-37-50.plesk.page/httpdocs/wp-content/uploads/et_temp/Net-tracer-23477_1080x675.png) is not within the allowed path(s): (/var/www/vhosts/kadiska.com/:/tmp/) in /var/www/vhosts/kadiska.com/httpdocs/wp-content/themes/Divi/epanel/custom_functions.php on line 1512
[24-Nov-2022 06:48:37 UTC] PHP Warning: file_exists(): open_basedir restriction in effect. File(https://cdn.wpml.org/var/www/vhosts/crazy-hypatia.149-28-37-50.plesk.page/httpdocs/wp-content/uploads/et_temp/Net-tracer-23477_800x675.png) is not within the allowed path(s): (/var/www/vhosts/kadiska.com/:/tmp/) in /var/www/vhosts/kadiska.com/httpdocs/wp-content/themes/Divi/epanel/custom_functions.php on line 1533
[24-Nov-2022 08:32:24 UTC] PHP Warning: file_exists(): open_basedir restriction in effect. File(https://cdn.wpml.org/var/www/vhosts/crazy-hypatia.149-28-37-50.plesk.page/httpdocs/wp-content/uploads/et_temp/Net-tracer-23477_1080x675.png) is not within the allowed path(s): (/var/www/vhosts/kadiska.com/:/tmp/) in /var/www/vhosts/kadiska.com/httpdocs/wp-content/themes/Divi/epanel/custom_functions.php on line 1512
[24-Nov-2022 08:32:24 UTC] PHP Warning: file_exists(): open_basedir restriction in effect. File(https://cdn.wpml.org/var/www/vhosts/crazy-hypatia.149-28-37-50.plesk.page/httpdocs/wp-content/uploads/et_temp/Net-tracer-23477_800x675.png) is not within the allowed path(s): (/var/www/vhosts/kadiska.com/:/tmp/) in /var/www/vhosts/kadiska.com/httpdocs/wp-content/themes/Divi/epanel/custom_functions.php on line 1533
We are looking at this error at this time...
[Thu Nov 24 10:56:34.620550 2022] [:error] [pid 573119:tid 139851672913664] [client 94.46.154.183:0] [client 94.46.154.183] ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified). [hostname "kadiska.com"] [uri "/wp-admin/index.php"] [unique_id "Y38-0QCLO2FWbMc9Cks@8QAAAEQ"], referer: hidden link
[Thu Nov 24 10:56:34.620948 2022] [proxy_fcgi:error] [pid 573119:tid 139851672913664] (20014)Internal error (specific information not available): [client 94.46.154.183:0] AH01075: Error dispatching request to : (passing brigade to output filters), referer: hidden link
Please advise if this has anything to do with your intervention?
I keep getting this error:
Notice: Undefined property: stdClass::$status_id in /var/www/vhosts/kadiska.com/httpdocs/wp-content/plugins/sitepress-multilingual-cms/classes/ATE/class-wpml-tm-ate.php on line 57
Of course, it is coming from our site and it is a notice, not an error. Usually, this issue is happening when a translation is started in ATE and is not finished correctly.
You need to tell me the steps you did in order to replicate the issue and confirm what I am telling you.
But just to clarify the other errors you are having are more important to be solved and maybe there is a correlation to all problems you are having, including wpml.
For example :
mysqli_real_connect(): (HY000/2002): No such file or directory in /var/www/vhosts/kadiska.com/httpdocs/wp-includes/class-wpdb.php
Please check again your installation and if you have clear steps when the notice from WPML is happening, I can take a look and see what is happening.
The Query Monitor app your teams installed was the one creating this error:
mysqli_real_connect(): (HY000/2002): No such file or directory in /var/www/vhosts/kadiska.com/httpdocs/wp-includes/class-wpdb.php
It is disable now so we are not getting this log anymore.
I have cleared Debug file to see if the WPML notice comes up again.
