Hi!
I am trying to translate the two Posts into German. No matter if I send them to automatic translation or use the advanced translation editor, the translation never shows up in German. Please help.
I also now paid for the same translation several times without it showing up.
hidden link
The posts I am referring to are Montezuma and Osa.
Thank you for contacting WPML support, I'd be happy to help you with this issue.
Maybe the translation of the post "Montezuma" is in the trash, please go to the trash and see if it is there. You can also edit the post "Montezuma" in English and switch to German with the language switcher at the topbar and see what is the status of the post.
Obviously I did all the above already before reaching out to WPML support. If you saw my loom video you could see that it is just not saving the translation. There is currently no deleted posts in trash bin. Here another loom: hidden link
Checking on our server, I see the translation of the post (hidden link) is translated and delivered to your site completely. But according to your screen record, I do not see the translation post created.
I suggest you can try some steps below and see if it helps:
1. Make a small change to the post title > Save changes > Create a translation in the German language.
2. Enable a minimal environment:
- Disable all non-WPML plugins.
- Switch to a standard theme of WordPress
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
If it does not help, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info.
✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.
Hi! Thank you for finally checking my issue. It is frustrating to wait over the weekend to get a standardized replay. So I am glad you finally took a look at it. The translation process has been an absolute nightmare. I can't even begin to count the issues I had including the money I had to invest for somebody to help me with it. Now, I paid for the translation several times (no word of reimbursement) and was left with a solution that will cost me hours to try and figure it out.
Please try 2 steps that I suggest above. If it does not help, please share your site credentials (wp-admin and FTP), I will take a closer look. Your next reply is set to private to share the info.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.
Look forward to your reply.
Thanks
The topic ‘[Closed] Translation not showing up’ is closed to new replies.
