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Supporter timezone: Africa/Cairo (GMT+03:00)

This topic contains 20 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 8 months ago.

Assisted by: Osama Mersal.

Author Posts
August 19, 2022 at 7:23 pm #11895313

amyL-11

Ok - so this site is available to you: hidden link

Can you provide a secure place for me to give you debug and credentials info for it?

August 19, 2022 at 7:24 pm #11895317

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Sure, your next answer will be private, which means only you and I have access to it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Thanks,
Osama

August 22, 2022 at 6:29 am #11902121

amyL-11

hidden link

gives:


Fatal error: Uncaught Error: Call to a member function add_cap() on null in /mnt/BLOCKSTORAGE/home/214261.cloudwaysapps.com/pbgrhgvayk/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/upgrade/commands/AddTranslationManagerCapToAdmin.php:10 Stack trace: #0 /mnt/BLOCKSTORAGE/home/214261.cloudwaysapps.com/pbgrhgvayk/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/upgrade/class-wpml-upgrade-run-all.php(11): WPML\Upgrade\Commands\AddTranslationManagerCapToAdmin->run() #1 /mnt/BLOCKSTORAGE/home/214261.cloudwaysapps.com/pbgrhgvayk/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/upgrade/class-wpml-upgrade.php(159): WPML_Upgrade_Run_All->run_admin() #2 /mnt/BLOCKSTORAGE/home/214261.cloudwaysapps.com/pbgrhgvayk/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/upgrade/class-wpml-upgrade.php(147): WPML_Upgrade->maybe_run_admin() #3 /mnt/BLOCKSTORAGE/home/214261.cloudwaysapps.com/pbgrhgvayk/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/upgrade/cl in /mnt/BLOCKSTORAGE/home/214261.cloudwaysapps.com/pbgrhgvayk/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/upgrade/commands/AddTranslationManagerCapToAdmin.php on line 10
There has been a critical error on this website.

Learn more about troubleshooting WordPress.
August 22, 2022 at 8:43 am #11902887

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Could you please recheck the test site? If you face the same error, please refresh the page, and it will work correctly.

Thanks,
Osama

August 22, 2022 at 4:31 pm #11906283

amyL-11

Hi,

It does not give me confidence that this test site shows fatal errors.

I can NOT validate that these plugins work under these circumstances.

August 22, 2022 at 4:59 pm #11906893

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

This fatal error happened because I didn't add any Admin users to the site; it had only Super Admin users.

I've added a new Admin user, so could you please check and let me know if you still face the fatal error?

Thanks,
Osama

The topic ‘[Closed] Translations only show if Auto Register strings is selected’ is closed to new replies.