As of recently, string translation is slipping. Translations are in place and have been working. Strings are translated. If I choose Auto register, the problem goes away, but as soon as I uncheck it, problem reappears.
Thanks for contacting WPML forums support. I'll be glad to help you today.
1) First of all, sorry for the late reply due to a higher workload. Could you please let me know where to check the code and where to see the string on the front end?
Also, I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed
Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me a lot of information about how your site is configured.
I have ( temporarily? ) fixed the issue by scanning for strings and checking the domains.
But I will need a Root Cause Assessment for my company of why this happened. Can you help me with some explanations of why/how that could have happened? I am having trouble duplicating the issue.
1) Thanks for the access details. The account you provided is not an admin account, so please make sure it has admin capabilities and let me know where to check the mentioned string.
2) According to the debug information, you use old WordPress Core and WPML plugins, so please update them and check if that fixed the issue. You can find the latest versions of WPML plugins here. (https://wpml.org/account/downloads/)
Using outdated versions could cause issues like the one you face.
3) I can't be sure what caused the issue without checking it. It could be caused by using old versions, stuck translation, or caching.
If you know how to reproduce the issue from scratch, please let me know to share a sandbox site with you to replicate the issue. After replicating the issue, I'll check it and escalate it if needed.
[18-Aug-2022 23:12:57 UTC] PHP Warning: include(/dom37361/wp-content/plugins/sitepress-multilingual-cms/vendor/composer/../../classes/language/Detection/CookieLanguage.php): failed to open stream: No such file or directory in /dom37361/wp-content/plugins/acfml/vendor/composer/ClassLoader.php on line 444
[18-Aug-2022 23:12:57 UTC] PHP Warning: include(): Failed opening '/dom37361/wp-content/plugins/sitepress-multilingual-cms/vendor/composer/../../classes/language/Detection/CookieLanguage.php' for inclusion (include_path='.:/usr/local/lib/php') in /dom37361/wp-content/plugins/acfml/vendor/composer/ClassLoader.php on line 444
[18-Aug-2022 23:12:57 UTC] PHP Fatal error: Uncaught Error: Class 'WPML\Language\Detection\CookieLanguage' not found in /dom37361/wp-content/plugins/sitepress-multilingual-cms/inc/wpml_load_request_handler.php:18
Stack trace:
#0 /dom37361/wp-content/plugins/sitepress-multilingual-cms/sitepress.php(282): wpml_load_request_handler(true, Array, 'en')
#1 /wordpress-versions/5.8.4/wp-settings.php(357): include_once('/dom37361/wp-co...')
#2 /dom37361/wp-config.php(66): require_once('/wordpress-vers...')
#3 /dom37361/wp-load.php(50): require_once('/dom37361/wp-co...')
#4 /wordpress-versions/5.8.4/wp-admin/admin.php(34): require_once('/dom37361/wp-lo...')
#5 {main}
thrown in /dom37361/wp-content/plugins/sitepress-multilingual-cms/inc/wpml_load_request_handler.php on line 18
1) Could you please let me know if you could translate pages or not? Also, please let me know if any action triggers the error.
2) Please go to WPML-> Settings and select "Translate Some", then save. After that, please go to WPML-> Support-> Troubleshooting and run the functions one by one. (Kindly check this hidden link)
Thanks for your update. It's good that you have found a workaround for the issue, but in order to know why the latest version is not working on your site, we need to debug the issue by accessing your site. Or please provide a copy that we can install it locally and check it.
You will not be able to debug a site that is down.
I gave you the error from the log:
[18-Aug-2022 23:12:57 UTC] PHP Warning: include(/dom37361/wp-content/plugins/sitepress-multilingual-cms/vendor/composer/../../classes/language/Detection/CookieLanguage.php): failed to open stream: No such file or directory in /dom37361/wp-content/plugins/acfml/vendor/composer/ClassLoader.php on line 444
[18-Aug-2022 23:12:57 UTC] PHP Warning: include(): Failed opening '/dom37361/wp-content/plugins/sitepress-multilingual-cms/vendor/composer/../../classes/language/Detection/CookieLanguage.php' for inclusion (include_path='.:/usr/local/lib/php') in /dom37361/wp-content/plugins/acfml/vendor/composer/ClassLoader.php on line 444
[18-Aug-2022 23:12:57 UTC] PHP Fatal error: Uncaught Error: Class 'WPML\Language\Detection\CookieLanguage' not found in /dom37361/wp-content/plugins/sitepress-multilingual-cms/inc/wpml_load_request_handler.php:18
Stack trace:
#0 /dom37361/wp-content/plugins/sitepress-multilingual-cms/sitepress.php(282): wpml_load_request_handler(true, Array, 'en')
#1 /wordpress-versions/5.8.4/wp-settings.php(357): include_once('/dom37361/wp-co...')
#2 /dom37361/wp-config.php(66): require_once('/wordpress-vers...')
#3 /dom37361/wp-load.php(50): require_once('/dom37361/wp-co...')
#4 /wordpress-versions/5.8.4/wp-admin/admin.php(34): require_once('/dom37361/wp-lo...')
#5 {main}
thrown in /dom37361/wp-content/plugins/sitepress-multilingual-cms/inc/wpml_load_request_handler.php on line 18
