WPML not translate

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Tagged: ATE, Documentation request

This topic contains 38 replies, has 3 voices.

Last updated by Long Nguyen 1 year, 6 months ago.

Assisted by: Long Nguyen.

Author	Posts
March 15, 2023 at 4:13 pm #13253553
Faisal Ahammad	Hi there, Good afternoon! I noticed that you've manually duplicated the page. When a page is duplicated manually, its content won't be automatically translated, as the new page will be independent, and its design can be changed. To have the content automatically translated, you should choose the 'Translate' option from the main page. This will create a new page that's translated into the target language. If you want to translate the existing duplicate page, you can either manually translate the content or delete the page and create a new one. Then you'll be able to use the automatic translation option. I hope this helps. If you have any other questions, please don't hesitate to ask. Best regards, Faisal
March 17, 2023 at 1:12 am #13264951
poonyalidP Site owner	Hi, From my above question. For product in Woocommerce, WPML translate only one part but not the second product details. How to fix? Thanks.
March 17, 2023 at 2:37 pm #13270393
poonyalidP Site owner	Hi, I just create a woocommerce product primary in English. Then I let WPML duplicate translate to Thai. But some contents are not translate to Thai. Still in English. Please see the sample. Primary English version: hidden link Translated to Thai version: (problem, still showing some English contents) hidden link Please help. I need to finish the job in time for launching new products. Thanks.
March 19, 2023 at 7:15 am #13277041
Faisal Ahammad	Hi there, Good morning! I hope you're doing well. Upon further investigation, I discovered that you hadn't translated the "NEW ALTENGE JACKET" product description into Thai. This is why your Thai product page still displays the English description at the bottom. After creating your product, go to the WooCommerce > WooCommerce Multilingual & Multicurrency > Products page. Then click on the pencil icon to translate the string. From what I can see, your automatic translation is paused, which is why the content isn't being translated automatically. I've outlined the process in this video, which you can follow: hidden link. I hope this helps. Let me know if you have any other questions. Best regards, Faisal
March 20, 2023 at 5:36 am #13280487
poonyalidP Site owner	Hi, Thank you very much for your video. The reason I paused auto translation because my server is very high CPU and RAM usage and I paused for investigate the problem. From your instruction, it seems like the translation should be done manually. Can I let the WPML to auto translate everything automatically without manual translation word by word as you mentioned in the video? Before I paused, it's set to translate automatically. When I create a new product page and let translate automatically, WPML only translate the Product short description but not the whole page. The description are as you seen are not translated. I'll enable the auto translate now. Please show me again how the whole product page will be auto translate? Please advice. Thanks. Thanks.
March 20, 2023 at 5:54 am #13280521
poonyalidP Site owner	Hi, I just resume the automatic translation. I want to auto translate both way (Thai=>Eng and also Eng=>Thai). More question, do I need to review for every translation? Please see illustrated. More question, from your advice "After creating your product, go to the WooCommerce > WooCommerce Multilingual & Multicurrency > Products page", do I need to do it every time I create new product? Or can it be automatically translate? Moreover, do you have video instruction how to use WPML for auto translate WooCommerce products? Thanks.
March 20, 2023 at 6:23 am #13280613
poonyalidP Site owner	Hi, I tried to click Automatically translate to Thai for this product, but the front end, still not translate. Still English. hidden link
March 20, 2023 at 10:44 am #13282923
Faisal Ahammad	Hi there, Good afternoon! I hope you're doing great. Since Thai is your site's primary language, you must first add a post/page/product in Thai. WPML will then automatically translate the content into the secondary language (English). However, if you add the post/page/product in English, WPML won't be able to translate it into Thai automatically. In this case, you'll need to translate the content manually. Keep in mind that the automatic translation feature does not cover the following: 1. Unpublished drafts 2. Content created in a secondary language 3. Pages or posts previously translated using a different method to avoid overwriting existing translations. Instead, please continue to use the same translation method you originally used (https://wpml.org/faq/why-arent-my-translations-showing/) for those pages and posts. For more information, please visit: https://wpml.org/documentation/automatic-translation/ I hope this helps! If you have any further questions, please don't hesitate to ask. Best regards, Faisal
March 20, 2023 at 2:19 pm #13285207
poonyalidP Site owner	Hi. Thanks for your explanation. Yes, my primary language is Thai. But many time I receive original content format in English. Example, products with English description. So I need to do both language (Thai and Eng). So what should I do? What is the proper and easiest way to do translate and available in both languages. How about if I create product primary in English. Then I enter translation page and client "Auto translate to Thai" at the top menu and click accept? I tested it but when saved, the Thai version product will showing English content as previous illustrated above. Thanks.
March 21, 2023 at 8:52 am #13290959
Faisal Ahammad	Hi there, Good evening. 1. Firstly, I kindly request that you create a product in the Thai language and allow WPML to translate the content into English automatically. If you encounter any issues, such as Thai text remaining in the English product description, please let me know so I can investigate further. 2. Secondly, if you add a product in English, WPML will not be able to translate it to Thai automatically. You will need to translate it, as you have manually done before. If you come across any English text on the Thai product page, please ensure that you have followed the recommended guidelines outlined on this page: https://wpml.org/documentation/plugins-compatibility/how-to-build-multilingual-sites-with-wpbakery-page-builder-and-wpml/. I hope this helps. If you have any further questions, please do not hesitate to reach out to me. Best regards, Faisal
March 23, 2023 at 4:16 pm #13317171
poonyalidP Site owner	Hi, I test create new product primary in Thai but why some are not translated to English. hidden link hidden link Please see attachments. Thanks.
March 25, 2023 at 6:59 am #13328209
poonyalidP Site owner	Hi, I just hire a programmer to fix all the slow WordPress and Woocommerce both fronend and backend speed and error problem. Now I found problem with the translation. When I go to WooCommerce>Woocommerce Multilingual and Multicurrency> and click a pencil icon (Update english translation) for a pending translate product, the new open page show blank page. Moreover, at the top menu WPML icon, it keep running forever for many days. How to fix? Thanks.
March 25, 2023 at 7:00 am #13328277
poonyalidP Site owner	How can I send you the WPML debug information?
March 26, 2023 at 4:15 am #13330621
poonyalidP Site owner	Hi, Any update? I need to finish the translation within tonight before launch new products next week. Thanks.....
March 26, 2023 at 8:57 am #13330987
Faisal Ahammad	Hello, After further investigation, I have transferred your issue to our second-tier support team. They will investigate the issue and attempt to resolve it as soon as possible. Once I have received an update from them, I will be sure to let you know. I appreciate your cooperation and understanding. If you need any assistance, please do not hesitate to reach out to me. Thank you, Faisal

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