Problem: The client is experiencing an issue where WPML does not load WooCommerce 'PO' files, which previously worked before WPML was used and Loco Translate was deactivated. The client prefers not to import 'PO' files into String Translation for performance reasons. Solution: If you're experiencing this issue, we recommend the following steps to identify and resolve the conflict: 1) Create a staging copy of your site for troubleshooting. 2) Disable all plugins not related to WPML and its add-ons to check if the issue persists. 3) If the problem is resolved, reactivate the plugins one at a time or in small groups to identify the conflicting plugin. 4) If disabling plugins does not resolve the issue, switch to a standard theme like Twenty Twenty-One to check if the theme is causing the issue. Once the cause is identified, we can replicate the issue and escalate it internally. If you are unable to set up a staging site, please contact us, and we will assist you in setting it up, but we will require admin access to your site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing memory leaks and fatal errors after enabling WPML on a WooCommerce site. The issue seems to be related to a potential conflict between WPML and one or more of the 40 plugins used on the site. Solution: We recommend disabling the plugins individually to identify which one may be causing the issue. Once identified, consider replacing it with an alternative that offers similar functionality. Ensure that all plugins are compatible by checking here.
Update the WPML plugin and add-ons to the latest version, 4.6.14, to benefit from the latest bug fixes and improvements. Instructions for updating can be found here.
Enable debug logging to capture detailed error information. Instructions can be found here.
WPML CMS Navigation plugin is not mandatory for WPML to function. You can still translate your menus by going to Appearance->Menus. More details on translating menus can be found here.
If these steps do not resolve the issue, or if the solution provided here becomes outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket here.
