Problem: The client was unable to load the Advanced Translation Editor (ATE) to translate a blog post. Despite trying to cancel the job, edit the original English post, and clear various caches, the ATE was still not loading. Solution: 1. We informed the client that the Advanced Translation Editor had a new design and updates released. We asked the client to check if the issue persisted after the update. 2. We suggested the client clear their browser cache, log out of the website, and then log back in to see if this resolved the issue.
If you're experiencing a similar issue with the Advanced Translation Editor, we recommend you: - Check for any updates to the ATE and apply them. - Clear your browser cache. - Log out and then log back into your website.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
