Problem: You need to change the email address associated with your WPML account and transfer the account management to your client. Solution: To transfer the account to your client, follow the steps outlined in our documentation here: Transferring Account Renewals to Your Clients. This process will ensure that when the subscription is due for renewal, it will renew under your client's account instead of yours. You do not need to pay any additional fees for transferring the account. For any specific actions regarding your current account, such as changing the email address, please contact our Accounts team at hello[at]wpml.org, as we can only assist with technical issues.
If this solution does not resolve your issue or seems irrelevant, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client is experiencing issues with incomplete translations on their website, despite translating strings and plugins. Specific examples include placeholders and certain strings like 'Remember Me' not being translated into Romanian. Solution: 1. For PHP strings, such as placeholders modified in the theme's
functions.php
, ensure the correct use of translation functions. Replace
icl_translate()
with
__()
for compatibility with WPML's String Translation. 2. After modifying the code, translate the string using WPML's String Translation tool. For detailed guidance on translating PHP strings, visit Translating the Theme You Created. 3. For strings added via Elementor, directly edit the translated page using Elementor to ensure all texts are translated.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: You are trying to translate 230 product categories automatically using WPML and want to maintain the hierarchy of these categories after translation. Solution: 1. To translate your product categories automatically, please follow the steps outlined in this guide. 2. To ensure the hierarchy of your product categories is maintained after translation, navigate to WPML -> Taxonomy Translation, select the taxonomy, and then click on the 'Sync the hierarchy' tab.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is trying to set up language definition by IP on their site using WPML, but WPML does not support this functionality natively. Solution: We recommend using a third-party IP geolocation plugin or developing a custom solution to achieve language redirection based on IP address. For more details on how to implement this, you can refer to a similar discussion in our forum: https://wpml.org/forums/topic/country-based-redirect/#post-4843377. If you encounter difficulties with the implementation, consider hiring a professional from our list of recommended contractors: https://wpml.org/contractors/.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve your issue, please open a new support ticket for further assistance: Contact WPML Support.
. This issue typically indicates that the code is trying to access an array index that doesn't exist, possibly related to how translation files are being processed. Solution: We recommend deactivating WPML and its addons to check if the issue persists. If it does, deactivate all other plugins and switch to a default theme like Twenty Twenty-One to further isolate the issue. If deactivating resolves the problem, reactivate each plugin and theme one by one to pinpoint the cause. If the warning is not critical, you can also disable WordPress debugging to hide these warnings. For more details on WordPress debugging, please visit: Debugging in WordPress.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please feel free to open a new support ticket at WPML support forum.
Проблема: Клиент создал таксономию для WooCommerce Brands на своем сайте, но она не переводится. Решение: Если вы столкнулись с аналогичной проблемой, мы рекомендуем сделать вашу кастомную таксономию переводимой. Перейдите на страницу WPML → Настройки и прокрутите до раздела таксономий, которую вы хотите сделать переводимой, и установите значение как переводимо. Для более подробной информации посетите документацию по переводу кастомных типов.
Решение может быть неактуальным, так как оно может быть устаревшим или не подходить для вашего случая. Если проблема сохраняется, рекомендуем открыть новый тикет в службе поддержки. Также настоятельно рекомендуем проверить известные проблемы, убедиться в версии постоянного исправления и подтвердить, что у вас установлены последние версии тем и плагинов.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client needs to translate all content of the MC Woocommerce Wishlist plugin using WPML. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML-> Theme and plugins localization, select your theme/plugin, and scan. 2. Proceed to WPML-> String Translation. 3. Scroll down and click on the "Translate texts in admin screens »" link. 4. Search for the needed strings. 5. Select the strings. 6. Click on the "Add to String Translation" button. 7. Then click on the "« Return to String Translation" link. 8. Translate the strings, clear the cache, and check the front end. For more detailed guidance, check our guide on translating texts in the admin texts screen.
Please note that this solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
