Problem: The client is facing an issue where social icons in the header of their multilingual site sync back to the default language when changes are made and re-translated automatically using WPML with the Gem theme and Elementor. Solution: We recommend manually translating the Elementor header template for each language to prevent automatic syncing of social icons. Here are the steps to follow: 1. Edit the original Elementor header in the WordPress editor. 2. In the right sidebar, under the "Language" section, deactivate our translation editor by selecting the WordPress editor instead. 3. You can now freely edit the translated template in the WordPress editor or Elementor editor. 4. Open the translation and make your changes. Since our editor is deactivated, it won't sync the translation anymore with the original. For detailed guidance, please refer to our documentation on manual translation: Using Different Translation Editors for Different Pages.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with the Mongolian page on your WordPress site not loading correctly when logged in, such as incorrect layout and images, but it appears fine in incognito mode or when not logged in, this might be due to browser caching or specific errors related to SSL certificates. Solution: We recommend clearing your browser cache or trying a different browser or machine to see if the issue persists. If the problem only occurs when logged in, it could be related to SSL certificate errors like
ERR_CERT_AUTHORITY_INVALID
. This error indicates a problem with the SSL certificate that is beyond our control and should be addressed by your hosting provider. For more details on resolving this error, you can check this tutorial: https://www.hostinger.com/tutorials/err_cert_authority_invalid
If this solution does not apply because it's outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at our support forum.
Problem: You are experiencing a 504 ERROR when trying to use the WPML menu sync feature, indicating that CloudFront could not establish a connection with the origin. Solution: We recommend checking your server's log files to determine why the timeout occurred. It's possible that a port is blocked, preventing traffic from passing through CloudFront.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so at our support forum.
Problem: You are experiencing an issue where the translated pages in Mongolian are not following the layout set in the default language on your site. This affects all Mongolian pages, with the layout and template settings not syncing correctly, resulting in a broken homepage in Mongolian compared to the default language version. Solution: We recommend deactivating the Elementor plugin and then reactivating it. This action has resolved similar issues in the past and might fix the layout synchronization problem for the Mongolian translations on your site.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket with us for further assistance at WPML support forum.
Problem: You have set up your site using TheGem Theme and configured category-based templates for single posts. Although you have set TheGem Templates to be non-translatable in WPML settings to use a single global template ID across all languages, this setup works only for the default English version. Translated posts in other languages do not adopt the correct layout despite having the correct global template ID assigned in the backend. Solution: To resolve this issue, it is necessary to create separate TheGem templates for each language, as WPML loads translations for posts, pages, or any other custom post types (CPT) in this manner. You should keep the translation of the Templates CPT active and translate it as described here: Translating Templates Documentation. Enforcing a single template ID across all language versions of posts in the same category is not supported by default and might require custom coding, which is beyond our standard support scope.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are trying to match posts with multiple languages by uploading CSV files for each language. After importing the English posts as the default language and then importing other languages, the language connections are lost after running WPML > Import and Export > Run Imports. The first import after the default language import is successful, but subsequent imports cause the issue.
Solution: To ensure that the posts remain linked across different languages after import, follow these steps: 1. Import all your languages first before running the WPML Import tool. This prevents the tool from cleaning up 'import-related' data which includes unique IDs and translation groups. 2. If you need to import languages at different times, re-run your previous imports using WP All Import to update the posts and reassign the unique ID before importing a new language. 3. Alternatively, you can add the following code to your functions.php to prevent the removal of import-related metadata:
After all languages are imported, you can remove this filter.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: When using the Broadcast plugin to copy menus from one site to another, the copied menu is not visible on the child site, likely because the menu and its items do not have an assigned language. Solution: Currently, there is no available hook in WPML to programmatically set the language for menus and menu items copied using the Broadcast plugin. We recommend contacting the developers of the Broadcast plugin to discuss making their plugin compatible with WPML. They can also join our Go Global program where we assist developers in making their plugins compatible with WPML.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
