Problem: The client has translated the footer menu from German to English, but the links within the menu still refer to the German pages instead of the corresponding English pages.
Solution: 1. Ensure that all pages are translated into the secondary language. 2. Check if the links are absolute or relative; they should be absolute links with the domain included. 3. Follow this procedure: - Navigate to WPML -> Settings -> Translate Link Targets section. - Click on "Scan now and adjust links". - Wait for the scan to complete and then verify if the links are now pointing to the correct language.
If the solution provided here does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client was unable to display a translated version of the global footer created in DIVI Builder when switching languages on their website. The footer remained in German regardless of the language selected.
Solution: 1. We accessed the Divi >> Theme Builder page. 2. We edited the Global Footer to check its name. 3. We navigated to WPML >> Translation Management and discovered that the correct footer template was not fully translated. 4. We completed the translation and verified that the correct translation now appears on the frontend.
If you're experiencing a similar issue, we recommend you: - Check the name of your global footer in the Divi >> Theme Builder. - Ensure that the footer template is fully translated in WPML >> Translation Management.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket.
Problem:
The client is experiencing an issue manually translating the pages (using WordPress Editor), where changes made to a page in German are causing the English version of the page to revert to German content.
Solution:
We recommend confirming that after duplicating the page, you have set the translated version to "Translate Independently". This action will disconnect the secondary language page from the default language page, preventing design or translations from being overwritten when the default language page is updated. For detailed instructions, please refer to our documentation on Using Different Translation Editors for Different Pages, specifically step #5 under 'How to Use Manual Translation'.
Additionally, you could try this process with a brand new post to see if the issue persists.
