Problème : Le client utilise le plugin YITH WooCommerce Gift Cards sur un site WordPress multilingue géré par WPML. Malgré la traduction du contenu des cartes et des emails, ceux-ci sont envoyés uniquement en anglais, quelle que soit la langue choisie par l'acheteur lors du checkout. Solution : Nous avons identifié que le plugin YITH WooCommerce Gift Cards n'est pas actuellement compatible avec WPML, car il n'utilise pas notre API pour les emails. Nous avons suggéré au client de contacter le support de YITH pour demander une mise à jour pour la compatibilité. En attendant, nous avons proposé une alternative compatible avec WPML, le plugin WebToffee WooCommerce Gift Cards, disponible ici : https://wpml.org/plugin/webtoffee-woocommerce-gift-cards/. Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus sur https://wpml.org/known-issues/, de confirmer que vous avez installé les dernières versions des thèmes et plugins, et si nécessaire, d'ouvrir un nouveau ticket de support sur notre forum : https://wpml.org/fr/forums/forum/support-en-francais/.
Problème : Si vous avez mis à jour les tarifs dans votre WooCommerce en anglais et que vous constatez que les prix ne sont pas synchronisés dans les autres langues, cela pourrait être dû à la configuration de la traduction des champs spécifiques du plugin tiers utilisé. Solution : Nous vous recommandons de changer la préférence de traduction du champ "gift card amounts" à "COPY" pour permettre la synchronisation des prix dans toutes les langues. .
Si cette solution ne s'applique pas à votre cas ou semble obsolète, ou si vous rencontrez d'autres problèmes, n'hésitez pas à ouvrir un nouveau ticket de support. Nous vous recommandons également de vérifier les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version des correctifs permanents, et de confirmer que vous avez installé les dernières versions des thèmes et plugins.
Problem: If you're experiencing inconsistent shipping costs when a customer switches languages on the checkout page, this could be due to settings not being properly synchronized across different languages. Solution: First, we recommend checking your shipping settings to ensure they are correctly configured and translated for each language. You can do this by navigating to your WordPress admin area and adjusting the settings under WooCommerce > Settings > Shipping. If the issue persists, try clearing your cache or using a different browser to see if the changes reflect correctly.
If these steps do not resolve the issue, it's possible that the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still face problems, please open a new support ticket at WPML support forum for further assistance.
Problem: When a visitor clicks on a link or wants to change the language on your site, they encounter an 'Internal Server Error'. This error indicates a server misconfiguration which could be related to the .htaccess file. Solution: We recommend checking if a plugin is causing the .htaccess file to be overwritten. You can find detailed steps on how to identify and fix this issue here: Identify and Fix .htaccess Overwrite Issue. After applying the workaround, it is crucial to flush your permalinks to ensure the changes take effect. Instructions on how to flush permalinks can be found here: Flush Permalinks.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was experiencing an issue where the language switcher in the header was not responsive on mobile devices, but only from the home page. The problem was consistent across all four languages.
Solution: We identified that the section following the language switcher had a higher z-index, causing the language switcher to fall behind it and become unclickable on mobile devices. To fix this, we advised the client to: 1. Access the Header template in the Elementor editor. 2. Assign a
z-index
value of '1' to the section containing the language switcher shortcode. Additionally, we provided the following CSS to apply:
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please visit our support forum.
Problem: The client was experiencing an issue where the blog page would not open when switching from the default language English to any other language. The page was showing an "ERR_TOO_MANY_REDIRECTS" error. Solution: We found that the issue was due to nested redirection rules set within the "Yoast SEO Plugin" for the other language version of the Blog page. We recommended the client to: 1. Navigate to Yoast SEO > Redirects in the WordPress backend. 2. Remove any redirection rules that have been set for the 'Blog' page. This should resolve the issue with the blog page not opening in other languages.
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
