Problem: The client is experiencing an issue with registering their WPML license on their website. They entered the site key but received an error. Solution: We recommend ensuring that the exact URL used to generate the WPML key matches the one registered in the WPML account. Specifically, check that the URL is using 'HTTPS' instead of 'HTTP' and includes 'www' if it was originally included when the domain was added. You can manage and verify this at http://wpml.org/account/sites.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is using the Progress Map plugin on a bilingual WordPress site with Italian as the default language and English as the second language. The map query works correctly in Italian but not in English, except for one post that was manually duplicated and translated.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
Problem: The client was experiencing issues with taxonomies clashing with Custom Post Type (CPT) slugs, which was resolved. However, they then encountered a new problem where classic widgets disappeared. Solution: We resolved the initial issue by removing some taxonomy that was clashing with the CPT slugs. If you're experiencing similar problems with taxonomies and CPT slugs, we recommend checking for any conflicts and removing the problematic taxonomy. Regarding the disappearance of classic widgets, if this solution doesn't seem relevant to your situation, please open a new support ticket with us so we can assist you further.
Problem: The client reported that all items on their multilingual website were being displayed in all languages, rather than only in the corresponding language. Solution: We resolved the issue by setting the taxonomy to 'translatable'. It appears that the client had previously altered this setting, which may have caused the problem. To fix similar issues: 1. Go to the WPML > Taxonomy Translation page. 2. Choose the taxonomy you want to translate. 3. Set the taxonomy to 'translatable'.
If this solution does not seem relevant to your situation, please open a new support ticket with us.
