Problem: The client is trying to transfer translation credits from one WPML install to another but cannot find the settings option under the Translation Tools tab, despite following the documentation. Solution: 1. Ensure that both sites involved in the transfer are registered under the same WPML account. 2. Visit your WPML.org account and follow the guide on how to assign automatic translation credits to your sites, which can be found here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/. This guide includes a step where you can remove credits from one site and then reassign them to another.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problem: The client needs to create pages with different templates while keeping the 'Synchronize Page Template' option active in WPML, which is necessary for sending pages for translation. However, enabling this option forces all linked translations to use the same template, which conflicts with the need for different templates on individual pages. Solution: We recommend manually translating the pages that require different templates. This approach allows you to maintain different templates on individual pages while keeping the 'Synchronize Page Template' option active for other needs. You can find detailed instructions on how to manually translate pages here: Using different translation editors for different pages.
If this solution does not fully address your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: The client is working on a multi-language project using WPML and needs to create custom language codes (e.g., fr_ml for French, de_ml for German) for their website. They are concerned about how these custom codes will affect translations sent to the third-party service Lilt and whether it impacts the default locales. Solution: 1. If you're using custom language codes, you need to inform us so we can map these codes in our proxy. Please contact us with the codes and corresponding languages. Additionally, you should notify the translation service (Lilt) to make necessary adjustments. 2. The custom language code itself does not significantly impact the process as long as it is correctly mapped. However, it might affect existing translations of plugin/theme strings that are specific to standard language codes (e.g., fr instead of fr_ml). 3. We will handle the mapping of these custom language codes in our proxy to ensure they correspond to the correct languages.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
