Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to use WPML to auto-translate products on your site but are encountering issues because the auto translation with AI for products is not completing when you select products and click Auto translate. You are unsure how to register the credits to the live domain.
Solution:
First, ensure that your domain is registered for automatic translation. It appears that you might have migrated from a different domain and did not set the options for automatic translation on the new domain. You should find a note about this under WPML -> Translation Management -> Tools. For more details on how to handle this situation, please visit Using Advanced Translation Editor when you move or use a copy of your site.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 3 replies, has 1 voice.

Last updated by Itamar 2 months, 3 weeks ago.

Assisted by: Itamar.

Author Posts
November 20, 2024 at 9:24 am #16423266

arjanR-3

Background of the issue:
I am trying to use WPML to auto-translate products on my site hidden link. I am following the documentation at https://wpml.org/forums/topic/there-is-an-issue-with-the-automatic-translation-that-needs-your-attention-fix/.

Symptoms:
Auto translation with AI for products is not completing when I select products and click Auto translate.

Questions:
Can you help me setting up auto translation for our site hidden link ?

November 20, 2024 at 1:05 pm #16424781

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

From our side, I can see you never registered hidden link for automatic translation. I do see another site, hidden link, that is registered for automatic translation. You might have migrated from hidden link to hidden link but never set the options for automatic translation. You should see a note about it in WPML -> Translation Management -> Tools. Please read more about this here.

https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/

Please let me know if you have any further questions.

Regards,
Itamar.

November 21, 2024 at 1:45 pm #16429360

arjanR-3

Thanks Itamar,

Correct, but I'm not sure how to register the credits to the live domein hidden link
I transferred the credits back to WPML.

November 21, 2024 at 10:24 pm #16431257

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

The following guide will help you understand how to assign automatic translation credits from your wpml.org account to your sites.

https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/

Regards,
Itamar.