there are a lot of products in the webstore that have lost their translated versions and a lot of products are now showing duplicates in the original language (NL) and have no translations. All product images have also disappeared...
Right now every issue we're having with the webstore is caused by WPML for one reason or the other. We don't report 90% of our issues but solve it ourselves. If it turns out that translated products need to be redone we want to be reimbursed for the costs we make.
I'm sorry for any inconvenience that has been caused to you. If you specify a specific problem that you want help with, I'll be happy to help you here.
From the debug information on your site, I can point to the following issues that need correction.
1. The debug info you have attached shows that your server WP Memory Limit is set to 40M. Our recommendations are to have the following as minimal requirements:
- PHP 7 and above (this OK with your installation) with a WP Memory Limit of at least 128MB while 256MB is recommended.
MySQL 5.6 and above.
Please follow this link for detailed documentation:
Is it possible for you to change those to the minimum requirement?
You may need to contact your hosting provider for that. Meeting those baseline requirements is critical before debugging and sometimes solves issues you experience. The most important thing is to raise the WP Memory Limit. Please try to raise it before you contact your hosting company. You can do it from the wp-config.php file in your WordPress installation. Insert this code in that file:
2. We have two known issues with the Flatsome theme that you are using. Please check them out at the following links to see if they relate to your case.
3. You are using the W3 Total Cache plugin. It is an excellent caching plugin but can be complicated to work with. Please make sure you follow our guide on working with the W3 Total Cache plugin.
Please note the following we mention in our guide.
Please ensure that you complete your website design and have your website translated to your desired languages before activating and configuring W3 Total Cache.
Could you please perform that procedure and see if it helps?
Our refund policy entitles a refund within 30 days of purchase or renewal. If you are entitled to a refund, you can ask for it here.
However, it seems you are not entitled to a refund. To cancel the subscription and not get charged the next renewal date, please log in to your WPML account https://wpml.org/account/. You will see the subscription details on the left and the word Modify next to it. Click on it to find the option to cancel your subscription.
1. The debug info is incorrect. The actual memory limit is 2048M (see image).
2. The Flatsome issues are not happening for us and are not related.
3. The problems started after migrating to a new server. Only after that, we installed W3 Total Cache to speed up the website. This is unrelated.
4. We are not asking for refunds on the WPML license. We are saying that we want to be reimbursed for any translation costs we make due to faults in the plugin (if we have to translate our products again).
Can you please actually start providing support instead of these rediculous answers trying to evade the problem?
In your first post here, you wrote: "If it turns out that translated products need to be redone we want to be reimbursed for the costs we make."
To my understanding, it is a hypothetical situation.
Has this problem occurred?
In your last reply, you wrote: "Can you please actually start providing support instead of these rediculous answers trying to evade the problem?"
So what is the problem you are facing?
Did you need to spend translation credits for translations you already did?
If so, please provide me with your site's Automatic Translation account id. You can get it in WPML -> Settings -> Troubleshooting. Please see the attached screenshot. I'm enabling a private message to the next reply.
According to this, I can see that you moved your site hidden link to hidden link. When you create a copy of your site for different reasons and install it on another domain, you are asked by WPML what you want to do with translations on WPML's Advanced Translation Editor. Regarding the translations on the Advanced Translation Editor, you need to decide whether you want the new site to be a copy of the original site or you don't need to keep using the original site, and then you select that the site moved. We explain this in the following guide.
You asked: "Why are translations missing after migrating using a full backup?"
If you refer to the translations on WPML's Advanced Translation Editor, then it is acceptable that they are missing because you selected the moved option. However, any finished translations delivered to your site should be there.
What do you mean by "translations missing"?
You also asked: "Why are posts (post_type: product) duplicated multiple times after the backup?"
There could be a few reasons for this. Right now, I can think of two.
A. Something went wrong during the backup or the restoration of the site.
B. WPML was reset on this site which made all the languages show in the site's default language. Although this should be true for all post types, not just products.
Please let me know if you need further help with those issues.
The website was migrated from SERVER#1 to SERVER#2. All of this was on the root domain m2baitandtackle.com. The problems occurred at this point.
Only AFTER the problems occurred, we created test.m2baitandtackle.com to see if the problem lays with the backup so this has nothing to do with the issues.
You wrote: "The website was migrated from SERVER#1 to SERVER#2. All of this was on the root domain m2baitandtackle.com. The problems occurred at this point."
This might imply that something went wrong with the migration from SERVER#1 to SERVER#2.
The problems were already happening on the root domain before test.m2baitandtackle.com was ever created. I then made test.m2baitandtackle.com and imported the back-up there, but I couldn't finish the installation because of your license system.
This brings me back to the assumption I already mentioned: something went wrong during the backup or the restoration of the site.
You mentioned that translations are missing.
Can you please tell me where those translations are missing?
1. when editing the translation with WPML's Advanced Translation Editor, are they missing?
2. Or are they missing on your site, meaning that the translation was 100% complete and the gear icon showed, but now the plus icon shows as if the page is not translated?
Please let me have access to hidden link so I can check things.
If you need further help with this, please share the access details to your site with me.
I'm enabling a private message for the following reply.
I'm getting "Sorry, you have been blocked" when I check your site, and I cannot access it. Please see the attached screenshot. Please correct this problem so I can access your site.
In addition, here is what you can try. Send the products with the missing translation to translation. If they were translated with WPML's Advanced Translation Editor, the translation memory should be there, and you will need to finish the translation again, and the translation will be back on your site.
In addition, here is what you can try. Send the products with the missing translation to translation. If they were translated with WPML's Advanced Translation Editor, the translation memory should be there, and you will need to finish the translation again, and the translation will be back on your site.
>> So if I understand correctly, no credits will be used because we translated the pages before and the system memorizes the translation?
After some extensive research and contact with the server host they sent me an error log and told me a lot of the errors come from WPML. Is this true? The error log is at: https://pastebin.com/kmbMhHAN
You asked: ">> So if I understand correctly, no credits will be used because we translated the pages before, and the system memorizes the translation?"
Yes, this is true. Please read about WPML's translation memory here.
You also asked: "After extensive research and contact with the server host they sent me an error log and told me a lot of the errors come from WPML. Is this true?"
In that log, I see four messages that are related to WPML. If needed, we will also investigate this.
