[Escalated to 2nd Tier] Split: The blog page is usins Classic Translation Editor

Hi,

I'm sorry, but I'm still unable to access your site. The Wordfence plugin is blocking my access. Please see the attached screenshot.

I watched your video. Thanks!

Please proceed with the following.

Please, try the troubleshooting section.

1. Take a backup of the DB of your site.

2. Go to WPML -> Support -> Troubleshooting (link)

3. Once on the troubleshooting screen, press the following buttons and check if it helps. Press each button at a time and wait for the process to complete.

- 'Disable cache for language switcher templates'

- 'Clear language information and repopulate languages' button (if it is showing)

- 'Clear the cache in WPML'

- 'Remove ghost entries from the translation tables'

- 'Fix element_type collation'

- 'Fix WPML tables collation'

- 'Synchronize local job ids with ATE jobs'

- 'Synchronize translators and translation managers with ATE'

- 'Assign translation status to duplicated content'

- 'Set language information'

- 'Reset languages' Press this button only if you didn't add a custom language!

- 'Fix terms count'

- 'Fix post type assignment for translations'

- 'Cleanup and optimize string tables'

- 'Clear invalid strings'

*** Please make a backup of your database before using this.***

If the problem persists, please share WordPress's debug log (not WPML debug information) with us. Please check this page for instructions.

https://wpml.org/documentation/support/debugging-wpml/

To enable it, open your wp-config.php file and look for

define('WP_DEBUG', false);

Change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);

After this, repeat the action that causes the problem on your site -> Try to translate the BZlog page into Portuguese. The errors will be saved to a debug.log log file inside the /wp-content/ directory. Then please share the errors with us.

Please note that my weekend is Friday-Saturday, and I'll be able to continue to check this issue and help you on Sunday.

Regards,
Itamar.

Hi,

Thanks, I could access your site.

I didn't get the error when translating the Blog page into Portuguese. I got the Advanced Translation Editor, and the translation was already completed. Please see the attached screenshot. Now, the Blog page can also be viewed in Portuguese here.

hidden link

Can you please confirm it is OK now?

Note: You have caching on your site. Please clear all caching on your site after making any changes to it. It is recommended that a site be developed when the caching plugins and methods are deactivated.

Regards,
Itamar.

Hi,

I'm glad that the Portuguese blog page is Ok now.

The French and Catalan translations are currently open in the Classic Translation Editor. However, there is a problem because they show as completed (pencil icon), but the translation is only 5% completed. In such cases, it should show the gear icon, not the pencil icon.

Have you tried the troubleshooting options I suggested a week ago in this reply?

https://wpml.org/forums/topic/split-the-blog-page-is-usins-classic-translation-editor/#post-16579671

Regards,
Itamar.

Hi,

I was trying to check the problem with the blog page on your site and encountered an error "This site can’t be reached". Please see the attached screenshot.

I may still have a copy of your site from the other ticket. I'll check if I can use it to debug this issue and keep you updated.

Regards,
Itamar.