[Resolved] Woocommerce bacs instructions show empty only on one language

Hi,

This field should appear in Strings Translation. You should be able to see it under the domain admin_texts_woocommerce_gateways and the name bacs_gateway_description. Please see the attached screenshot. In Strings Translation, you should be able to see it. Please try the following options in the order I present them.

1. The debug info you have attached shows that your server WP Memory Limit is set to 40M. Our recommendations are to have the following as minimal requirements:

- PHP 7 and above (this OK with your installation) with a WP Memory Limit of at least 128MB while 256MB is recommended.

MySQL 5.6 and above.

Please follow this link for detailed documentation:

https://wpml.org/home/minimum-requirements/

Is it possible for you to change those to the minimum requirement?

You may need to contact your hosting provider for that. Meeting those baseline requirements is critical before debugging and sometimes solves issues you experience. (Not being able to find strings in Strings Translation). The most important thing is to raise the WP Memory Limit. Please try to raise it before you contact your hosting company. You can do it from the wp-config.php file in your WordPress installation. Insert this code in that file:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Add it before this line:

/* That's all, stop editing! Happy blogging. */

2. Update WPML (core plugin) to its latest version - 4.6.6 and Strings Translation - 3.2.8. You have previous versions of these plugins.

3. Once you find the Strings Translation in Strings Translation, yu should delete it.

**** Important! Please make a full site backup (files and DB) before you proceed with those steps****

Could you please perform that procedure and see if it helps?

Regards,
Itamar.

Hi, and thanks for trying my suggestions.

I could not replicate this problem on my WPML and WooCommerce test website.

According to the information you gave me and the screenshot you shared, the site's default language is Greek, and those specific fields were translated from Greek into English. (I can see it in your screenshots because it shows that the original language of those strings is Greek, and they are translated into English because the pencil icon shows next to English.) You should be able to solve this problem by the following steps.

1. In WPML -> Strings Translation, select the bacs_gateway_description and bacs_gateway_instructions strings.

2. Scroll down and press the 'Delete selected strings' button. The translation of the strings into English should then be removed. You will see the plus (+) icon instead of the pencil icon.

3. Make sure that Greek is the selected admin language for your user. (According to the debug information, it is the admin language.) Please read about setting the admin language here.

https://wpml.org/documentation/getting-started-guide/language-setup/setting-the-wordpress-administration-language/

4. Go to WooCommerce -> Settings -> Payments -> Bacs, and delete the content of those fields.

5. Press the 'Save changes' button.

This should solve the problem, and the fields should be empty now.

To get the latest versions of our plugins, please go to Plugins → Add New and click the Commercial tab. There, press the 'Check for updates' button. Then you should see that we have new versions. Please read more about hacking for new versions at the following link.

https://wpml.org/faq/install-wpml/#checking-for-updates

Regards,
Itamar.

Hi,

You wrote: "There is no string with name bacs_gateway_instructions, even if the field from woocommerce payments settings is filled or not."

I'm sorry, but this confused me because I can see this string in the screenshot you shared yesterday. Please see the attached screenshot where I mark this string.

You also wrote: "I have also scanned the theme and woocommerce."

Thanks for trying that, but this is not what you need to do to find strings that are field values. While on the Strings Translation screen, you need to scroll to the bottom of the page and click the 'Translate texts in admin screens' link. Please read more about it in our guide here.

https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#strings-arent-selected-for-translation

In any case, the strings in Greek should be deleted in WooCommerce -> Settings -> Payments -> Bacs, as I mentioned. If you cannot delete them from there, please let me have access to your site so I can check this issue.

If you need further help with this, please share the access details to your site with me.
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Hi,

I could replicate this problem on a fresh test site with WPML and WooCommerce. Indeed, while WPML is active, the deleted instructions field still shows even if it was deleted. I've escalated this problem to our second-tier supporters. I'll keep you updated on any news regarding this issue.