[Resolved] Page not found

Hey there.

Thank you for contacting our support.

I tested this issue but I wasn't able to reproduce the error. Did you manage to fix the issue on your end?

If not, can you provide us with a example of an item that is showing the 404 error?

Thank you,

Please let us know.

Hey there,

It seems like the file is protected and I can't see it, I've sent a request to be able to open the file, please check your email.

Also, in order to be able to debug this issue faster, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

Thank you so much for providing with those logs and the staging site.

Have you been able to replicate the issue on the staging site? I've been trying for a while now but so far this issue seems to happen only in the production site.

Thank you, please let us know so we can move forward with the investigation.

Hey there,

I checked this out but so far I couldn't find a fix for it.

I asked my colleagues to have a look at this issue in order to see if there's anything I'm missing.

I'll come back here as soon as one of my colleagues reply back to me (which it shouldn't take long).

Thanks,

Hey there,

Our 2nd tier team debugged this issue and it seems to be something on the hosting side.

We checked the settings in WPML and we weren't able to find anything wrong.

Two things that our team found is that in the staging site, where the issue doesn't happen, we can see this in the headers:

Sg-F-Cache: BYPASS

Another thing we noticed is that the site uses a reverse proxy, please ask your host provider to check if the requests are not being blocked in there.

They will have more tools and access to debug this hosting issue and should be able to help you fix this.

If after they check this you have other doubts or if need anything else don't hesitate to contact us and we'll double-check it.

Best,

Mateus