[Resolved] THE MEDIA TRANSLATION SEEMS TO NOT BE UPDATED

Hi there,

When you translate a media from WPML -> Media translation it does not automatically replace the media already inserted on pages and posts on the site. Can you please try the following and see how it goes:

- Make sure you have translated the media from WPML -> Media translation.

- Edit the page with the issue in the primary language and update the page by adding an extra space in the title or content so that a translation update is triggered.

- Edit the translation and complete it.

This should fix the issue. If the issue persists, I would need to take a closer look at your site.

Would you please mind sending a temporary access (WP-Admin and FTP) of your site preferably to a test site where the problem has been replicated, along with details on which page and URL I can see the issue on?

Your next answer will be private, which means only you and I have access to it.

IMPORTANT: Please take a complete backup of the site to avoid data loss.

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

Regards,
Subash

Hi there,

Thank you for the details.

However, I have removed the sensitive information from your previous reply as this is a public forum and you should share such information only through a private reply.

I have enabled a private reply for you again to share the credentials safely.

Regards,
Subash

Hi there,

Thank you for the details.

After further troubleshooting, I found the issue is due to the custom XML code you have in your WPML -> Settings -> Custom XML Configuration page.

In the code you have this part:

<shortcode>
      <tag>et_pb_image</tag>
      <attributes>
        <attribute>src</attribute>
      </attributes>
    </shortcode>

I updated that part to the following:

<shortcode>
      <tag>et_pb_image</tag>
      <attributes>
        <attribute>src</attribute>
        <attribute>title_text</attribute>
        <attribute>alt</attribute>
      </attributes>
    </shortcode>

And you can now translate the Image title normally when translating the page.

Regards,
Subash