The translate menu is not correct

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 8 replies, has 2 voices.

Last updated by dianaG-8 1 year, 6 months ago.

Assisted by: Andreas.

Author	Posts
October 21, 2022 at 5:38 am #12284211
dianaG-8	I am trying to: Change the sub-menu items in the French version Link to a page where the issue can be seen: hidden link I expected to see: Please see Image 1 Instead, I got: Please see Image 2
October 21, 2022 at 12:44 pm #12287433
Andreas	Hello there Thank you for contacting us. I am happy to help you. May I ask you if you followed the exact instructions described here : https://wpml.org/documentation/getting-started-guide/translating-menus/ Regards, Andreas
October 24, 2022 at 5:38 am #12297189
dianaG-8	Hi Andreas, I am following Option 2 – Translating Menus Manually. When I get to the second step, I cannot following because there is no French option in the drop down menu. I only have the option of English - see screenshot attached.
October 24, 2022 at 8:28 am #12298085
Andreas	Thank you very much for the info. May I ask you to click on the left side of the screenshots, they are more languages there, choose French and continue the process. Regards, Andreas
October 24, 2022 at 9:06 am #12298505
dianaG-8	Hi Andreas, I changed to French and the menu listed in the French menu does not match with the live site. I have highlighted the sub-items that appear in WordPress and do not appear on the live site.
October 24, 2022 at 10:23 am #12299371
Andreas	Would you be willing to provide me with WordPress credentials so I could investigate the issue directly? https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ I marked your next reply as private so that you can safely add credentials.
October 24, 2022 at 12:08 pm #12300109
Andreas	Thank you for the access. I am trying to understand what you are trying to achieve but I cannot. Because from what I can see now, everything is working as you configured it. This is the ENG Menu is the same in ENG Frontend: hidden link This is the FR Menu is the same in FR in frontend : hidden link Can you please check again and if needed share more information about what you are trying to do and it is not working? Regards, Andreas
October 24, 2022 at 4:35 pm #12302181
dianaG-8	I don't know why it has changed since I took the screenshot earlier, but anyway it works now. I will close the issue.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.