Hi, we had the following set up:
Live site: hidden link
Test site: hidden link
Each with their own WPML key
Then we copied the test site to the live site, so both are on the test site's key. Now the live site is complaining:
This site has moved to a new location
You or someone else moved this site to hidden link. Please keep in mind that:
Translations that you do at hidden link will not appear on this site.
You cannot edit translations on this site.
The site at hidden link is using the same credits for automatic translation as this site. If you didn't intend to move this site to hidden link, you can indicate that this site should be at hidden link.
Translations are not coming through.
What do I do? Now both site use the test site's key. Do I switch keys for the live site? If yes, will this affect the translations in any way?
I just added a new translation for a page to the live site, where did it go??
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hi,
Thanks for contacting us.
Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
This issue is happening because at one point in the past you selected that one of the sites "changed domains" instead of selecting that the sites were copies.
In that migration banner it was actually explained that this would happen, so can you please confirm that at one point you may have selected the "no" option that you see on this image: hidden link ?
Hi. Probably I indeed selected 'no' > the site changed address. As the idea was to remove the staging site after putting it live. But we then decided to keep it for future testing and development.
You initially had separate sites registered on the staging server, and on the production server.
You copied the site from staging server to the production server, but when the dialog asked if you had copied or moved the site, you chose moved.
I imagine that you would want to maintain the staging and production sites, each registered with their own site keys, but to connect the versions of the site so that they share credits and translation memory. Then you can update translations on either and only be charged once. (The content on the other site would still need to be translated, but having been translated already on a linked site, it would not require any credits for the translation.)
But before you do that you should reverse the step where you specified you moved the staging server site to the live site ("If you didn't intend to move this site...").
If needs be update the site key for the production server to that which you originally registered it with (available from the list of sites at your account page: https://wpml.org/account/).
So the staging site is again registered with its site key, the production site is again registered with its site key, and then connect the two so that you can share credits and translation memory between them.
Regarding the disclaimer page, it's possible it got stuck with the changing of the URLs of the site.
I'd suggest you a very minor edit to the original (e.g. add a space of punctuation), then re-send the page for translation. That should un-stick it.
As for having untranslated pages appear in the menu...
In that case you will need to duplicate the Dutch original of the page to English. Later, when you are ready to translate the page, you can disconnect the "English" version from the Dutch original and translate it to English.
Could I get access to your site to be able to take a closer look myself? (Whichever server it is you are working on.)
Let me mark your next reply as private—you may want to create a temporary admin user for me to use that you can later delete. And be sure to have a current backup of your site.
