Thanks for contacting WPML forums support. I'll be glad to help you today.
First of all, sorry for the late reply due to a higher workload. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.
Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
1) Thanks for the access details. I've checked the "Organisation" page and was able to fix the issue by following these steps.
1- Edit the page in the default language using Elementor
2- Click on the "Update" button
3- Re-translate the page
4- Clear the cache and check the front end (hidden link)
Would you please check the mentioned page and let me know if it works correctly? If it works correctly, please apply the steps to the problematic pages.
2) In our forum, we try to keep one issue per ticket, so may I kindly ask you to open a new ticket for your additional question?
Continuing with one ticket per issue helps supporters focus on one issue at once and enables other users to find solutions to their questions faster.
We have apply the steps. Unfortunately the problem has not been resolved for the templates. Only for the pages.
The translation of only one template (Doe mee) is shown in our main menu/primair menu.
The translations of 'Dit doen we' and 'Dit is onze impact' are not shown.
The templates are called 'Mega Menu - Doe mee' and 'Mega Menu - Dit is onze impact'.
I've checked the issue and found that the menu was not translated correctly, so I translated it. After that, I edited the English menu to select the English templates.
In order to edit the English menu, please go to Appearance-> Menus, switch the language from the top admin bar, and select the needed menu.
Would you please check the English menu and let me know if it works correctly? (hidden link)
Best regards,
Osama
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.
