This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was experiencing issues with sidebar filter translations not appearing on the category page, despite translations being added in the template. Additionally, after translating WooCommerce categories and ACF content, the translated categories in English were missing products present in the original category, displaying 'no product is present for this category' on the frontend.
Solution:
We reviewed the settings and found that in WPML -> Settings -> Post Types Translation, 'Products (product)' was set to 'Translatable - use translation if available or fallback to default language', and the same setting was applied for 'Product categories (product_cat)'. However, the categories were translated from Arabic to English in WooCommerce -> WooCommerce Multilingual & Multicurrency -> Categories, which caused the filtering issue. To resolve this, we duplicated some products in WPML -> Translation Management, which made the sidebar display the filtering options correctly. We advised the client to duplicate all other products similarly and apply the same changes to other sites. Additionally, we noted that if the product titles and content in Arabic are changed to Arabic in the future, it is crucial to first disconnect the duplicated English products to avoid displaying English products in Arabic.
For more detailed guidance, please refer to our documentation on displaying untranslated products in secondary languages and how to convert a translation into a duplicate.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
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This topic is split from https://wpml.org/forums/topic/setup-wpml-for-translation/
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 Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, You need to correct things to make it work as you expect. You wrote: "I have added the translation inside the template, but it is not showing in the frontend I searched for 'Enzian Shop Sidebar' in Tempaltes, but I can see that it is not translated. Please see the attached screenshot, Enzian-Shop-Sidebar.jpg. Please proceed with translating the template. I recommend you review our Elementorguide here. https://wpml.org/documentation/plugins-compatibility/elementor/#translating-elementor-templates You also wrote: "...in the frontend, 'no product is present for this category' is shown." However, when I go to WooCommerce -> WooCommerce Multilingual & Multicurrency, I see that none of the products are translated. Please see the attached screenshot no-products-trans.jpg. You must translate the products to fix this issue. Please review our guide on working with WooCommerce. https://wpml.org/documentation/related-projects/woocommerce-multilingual/#products Regards,   |
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Hi, 1. In SA and QATAR, I had not done anything regarding the product translation, then how it has automatically translated there and is showing at the frontend ? 2. Please check the Qatar website Shop Sidebar Template. There I have added the translation. But still it is not showing in the frontend. please check the attached screenshot.   |
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Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, I checked the Qatar site and fixed this problem. The problem was that in WPML -> Settings -> Post Types Translation, you set 'Products (product)' to 'Translatable I duplicated some of your products in WPML -> Translation Management. Please see the attached screenshot, dup-products.jpg. The sidebar now shows the filtering options. Please see the attached screenshot, sidebar-ok.jpg. You can duplicate all the other products on your site and also do the same on the other sites. A note from my side: Your site's default language is Arabic, and the second language is English. However, the product title and content are in English, even in Arabic. If you change the title and content of the Arabic product to Arabic in the future, you must first disconnect the duplicated English products. Otherwise, the English products will be shown in Arabic. You can also read about it in the link I shared above. Can you please confirm that this issue is solved now? Thanks,      |
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Hi, Checked the QA site and Compared the settings you mentioned. But I have Few Queries 1. In QA only 21 products are in English, but in frontend in each category in english, the exact number of products are shown as in the actual main category. Images : products qa frontend.png , products qa.png whereas in SA I did the same settings and duplicated 3 products and changed their main language to ENG instead of Arabic, but in the front end it is showing only 3 products Images : SA product backend.png, SA product frontend.png, Taxonomies Translation.png , Post Types Translation.png Please specify how to do this? Please mention the step to achieve this. 2. I want to duplicate / translate the product at bulk. how to do this? Thanks       |
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Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, To duplicate multiple products at once, go to WPML → Translation Management. Select the products, and under Translation options, choose Duplicate content. Regards,  |
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Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, I don't see any problem with the English translation here: hidden link. For example, I select "Male" and get the correct products. Please see the attached screenshot. If I missed something, please explain how to see the problem. Please also attach some screenshots. Please note that my weekend is Friday-Saturday, and I'll be able to continue to check this issue and help you on Sunday. Regards,  |
