Split: The blog page is usins Classic Translation Editor

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This topic is split from https://wpml.org/forums/topic/impossible-to-translate-divi-components-anymore/

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Supporter timezone: Asia/Jerusalem (GMT+02:00)

Tagged: Bug, Not WPML issue

This topic contains 0 replies, has 0 voices.

Last updated by Itamar 13 hours, 12 minutes ago.

Assisted by: Itamar.

Author	Posts
January 2, 2025 at 7:46 pm #16559896
nicolasA-35	Hello, Thanks for your reply. I can see the the items in the library can be translated now. I still have an error with the blog page. All other pages seems to launch the WPML Advanced Editor, but the blog page is not launching the same interface ... hidden link => you can try to translate by clocking on the gears here Let me know , Thanks
January 2, 2025 at 8:18 pm #16559949
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, The blog page uses WPML's Classic Translation Editor and the Advanced Translation Editor. This could be because, in the past, this page had been translated with the Classic Translation Editor. It is related to the settings in WPML -> Settings -> Translation Editor -> Editor for translations previously created using Classic Translation Editor. It is set to 'Classic Translation Editor (recommended)'. We recommend keeping it this way and finishing the translations of the blog page with Classic Translation Editor. Is it possible for you to continue with the Classic Translation Editor? Otherwise, you can delete those translation jobs in WPML -> Translation Management -> Jobs. Please see the attached screenshot. And then retranslate them. I hope that the Advanced Translation Editor will show this time. Regards, Itamar.
January 3, 2025 at 8:00 am #16560413
nicolasA-35	Hello, I have cancelled the jobs and try to translate again but it does not show the new translation interface. Moreover, the Portuguese translation is raising an error and this is impossible to translate it. I would prefer not to use the old translator interface because I do not know the behaviour and I am afraid ot make a mistake. What can we try to do ? Thanks
January 5, 2025 at 4:13 pm #16564562
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, I don't have access details for your site anymore. Please share them with me and explain the steps to see the problem with translating the blog page. Please also explain the steps to see the problem with the Portuguese language. If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
January 9, 2025 at 7:50 pm #16579671
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, I'm sorry, but I'm still unable to access your site. The Wordfence plugin is blocking my access. Please see the attached screenshot. I watched your video. Thanks! Please proceed with the following. Please, try the troubleshooting section. 1. Take a backup of the DB of your site. 2. Go to WPML -> Support -> Troubleshooting (link) 3. Once on the troubleshooting screen, press the following buttons and check if it helps. Press each button at a time and wait for the process to complete. - 'Disable cache for language switcher templates' - 'Clear language information and repopulate languages' button (if it is showing) - 'Clear the cache in WPML' - 'Remove ghost entries from the translation tables' - 'Fix element_type collation' - 'Fix WPML tables collation' - 'Synchronize local job ids with ATE jobs' - 'Synchronize translators and translation managers with ATE' - 'Assign translation status to duplicated content' - 'Set language information' - 'Reset languages' Press this button only if you didn't add a custom language! - 'Fix terms count' - 'Fix post type assignment for translations' - 'Cleanup and optimize string tables' - 'Clear invalid strings' * Please make a backup of your database before using this.* If the problem persists, please share WordPress's debug log (not WPML debug information) with us. Please check this page for instructions. https://wpml.org/documentation/support/debugging-wpml/ To enable it, open your wp-config.php file and look for define('WP_DEBUG', false); Change it to: define('WP_DEBUG', true); // Enable Debug logging to the /wp-content/debug.log file define('WP_DEBUG_LOG', true); // Disable display of errors and warnings define('WP_DEBUG_DISPLAY', false); @ini_set('display_errors', 0); After this, repeat the action that causes the problem on your site -> Try to translate the BZlog page into Portuguese. The errors will be saved to a debug.log log file inside the /wp-content/ directory. Then please share the errors with us. Please note that my weekend is Friday-Saturday, and I'll be able to continue to check this issue and help you on Sunday. Regards, Itamar.
January 11, 2025 at 6:15 am #16583575
nicolasA-35	Hello, We have not seen any attempts to login, that what Wordfence told me. The process seems to complicated for me. I am afraid of doing bad things. Okay I understand your working hours. Let me know how we can proceed. Thanks
January 12, 2025 at 3:45 pm #16586050
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, Thanks, I could access your site. I didn't get the error when translating the Blog page into Portuguese. I got the Advanced Translation Editor, and the translation was already completed. Please see the attached screenshot. Now, the Blog page can also be viewed in Portuguese here. hidden link Can you please confirm it is OK now? Note: You have caching on your site. Please clear all caching on your site after making any changes to it. It is recommended that a site be developed when the caching plugins and methods are deactivated. Regards, Itamar.