[Closed] Synchronizing stock via troubleshooting is not working

Hello Tom 🙂

Welcome to WPML support. I'd be happy to help you with this.

Have you tried disabling all non-WPML plugins, switching to one of the default themes, and checking whether the issue persists or not?

Please remember to create a backup of your site (both files and the database) before making any updates or changes. This is always a good practice.

Further, It looks like there is some php error happening when running the troubleshooting on your site which is creating the problem, being so can you please follow the below steps and share the results?

1. Add the following code to your wp-config.php

define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', true );

https://wpml.org/documentation/support/debugging-wpml/

2. Repeat the action of creating the problem.

3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see. https://wpml.org/documentation/support/debugging-wpml/#how-to-send-debug-log-to-the-supporters

Look forward to your reply.

Thanks

Hello there,

We would need to replicate the issue, so we would need to try these steps, from what I understand I suggest you create a staging site so we can troubleshoot this further.

Look forward to your reply.

Thanks

Hello there,

Thank you for the staging site details.

I logged in and went to hidden link and saw a warning message from WPML

Some settings from the WooCommerce Multilingual & Multicurrency wpml-config.xml file have been overwritten.
You should check WPML configuration files added by other plugins or manual settings on the Multilingual Content Setup section.

Custom field _stock configuration from wpml-config.xml file was altered!

The custom field _stock should be don't translate by default but in your setup it's marked as Copy, so please change it to the default option and test the issue, this should fix the issue.

To change the custom field settings:
- Go to WPML->Settings->Custom Field Translations
- Click on "show system fields"
- Search for _stock and set it to "Don't translate"

Look forward to your reply.

Thanks

Hello there,

The ticket will be opened for 2 weeks without any activity, so feel free to test within this timeframe and let us know, if you need more than 2 weeks, you can open a new chat and mention about this ticket and we can move forward from there.

Thanks