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39,449 Responses to “Pre-sales Questions”

  1. Dear sir/madam,

    Can you confirm that WPML will also work properly with the WordPress Edin Theme?

    https://theme.wordpress.com/themes/edin/

    More specific, I would ensure in advance that not only the pages, but also several widgets, can be made in multiple languages.

    Thanks for your reply.

    Kind regards,
    Martijn Koutstaal

    • I can’t find information about Edit theme and WPML compatibility. We haven’t tested them together and I can’t see reports about others who tested.

      WPML works fine with most WordPress themes. You can buy WPML and see how it works. If you have problems, we can refund your order (you don’t need to prove any problems to us, just tell us and we’ll refund).

      You can also invite Edit authors to join our Go Global program:
      https://wpml.org/documentation/theme-compatibility/go-global-program/

      Does this help?

  2. Hi! Earlier this year I got an email regarding “A special discount for receiving WPML security updates”. Is it possible to use this discount still when buying a lifetime plan?

    Best regards

    /D

  3. I bought a $ 29 program, but an e mail address is indicated wrong. Please help me very quickly that the time to get id and password for the site to download the program.

    • WPML allows you to run multilingual WooCommerce sites. You will be able to translate all WooCommerce pages, including the checkout. Please note that this is intended for multilingual WooCommerce sites. If you only need a WooCommerce site in one language, but not English, there are other ways for that.

        • Hello Heng,

          WPML will not stop working if you choose not to renew your account however please keep in mind that bugs fixes and performance improvements are released in new plugin versions. If your account has expired you will not be able to download updated WPML and add-on plugin versions. Also, a valid account is required in order to have access to our support forums.

          I hope the above will help you make an informed decision 🙂

  4. Hi The site was manage by another person, they got conflic whit him and now I manage the site, The problem is I want to resolve a problem with the WPML but cant loggin cause it was the other guy who register here and it is impossible to regain the user and password from him?? I translate the all site but the selector language does not seem to work, you can see it at https://www.dermaveda.ca/ on top right.

    Sylvain Ouimet
    lamediatech@gmail.com

    • Hello Sylvain,

      I believe my colleague has already replied to your email 🙂 I will let her handle this further.

  5. Hi.
    I had a problem with the plugin QTranslate, in my content, when I wanted to write a source code PHP, it converted “<?php" to "<!–php".

    I want to know if with WPML plugin I will have the same problem?

    • Hello Alexander,

      Are you attempting to write PHP code inside the WordPress post editor of WordPress? If so, the issue could very well be unrelated to QTranslate. You see you need to use a plugin that allows executing PHP code in posts and pages. Without one, WordPress will not allow PHP code only HTML

      Hope this helps.

      • Yes! I use Codecolor Plugin, this plugin use for show source code PHP.

        When I desactivate Qtranslate Plugin, the source code is shown correctly, buy when I activate it, "<?php" is converted to "<! -- php ".

        I want to know if with wpml I will have the same problem ?

        • As far as I know, you should not have any problems with WPML however even if any appear we always do our best to address and fix them.

  6. I working in the new website development for my client, I’d like to know if this plugin can run in WordPress 4.2.2
    thank you very much

    • Hello Dave,

      WPML.org is running WPML on WordPress 4.2.2 so in answer to your question, yes, this plugin can run with 4.2.2.
      Hope this helps 🙂

  7. Hi

    I would like the site I am building to support Hebrew (default), English & French. Not all content is translated so I created 3 variations of the main menu which fit each language. The question, is it possible to assign a different nav menu to each language selection so that upon switching to English, the English version of the menu will load instead of the default one?

    • Hi David,

      The question is again.. Can I assign a ** different ** main menu in each language, not just a translation. That it the English Menu will be physically different than say the French menu. Is that possible.. from the link you sent I see it is possible to translate the menu item names but the menu structure does not change. I need an option to assign in each language en entirely different nav menu. Please clarify if this is possible. Thank you.

      • Yes, you can assign a completely different menu to each language. WPML can synchronize the menus for you, but this is completely under your control. If you prefer, you can manage menus separately per language.

  8. Hello

    I would like to buy your plugin for Multi-currency support. Our site will be in one language only (English) but it will have 2 currencies. I would like to know if it is possible when i export orders to have 2 currencies.

    Thanks in advance

    • While its technically possible to setup WPML with one language only and WooCommerce-multilingual with several currencies, its not the main purpose of our plugins and I don’t think you will like this solution for multi-currency.

  9. I bought “Multilingual CMS” most than 1 year ago. On your page https://wpml.org/purchase/ I see that I can renewal my licence for $39, but in my account I have only option with “Multilingual CMS” again for $79.

    How can renewal my “Multilingual CMS” licence for $39?

    regards
    Michael

    • The offer to renew at half price ends after your subscription expires, so you need to purchase again.
      Or you can take advantage of our other special offer to upgrade to lifetime paying the difference.
      You will find both links in your account page.

  10. Hi,
    My company would like to purchase the plug-in however, for an enterprise PO# we’ll need your full details: name, location, etc. (for our ERP system)

    If it was easy to find on your website a single email address- i would have written in privet…. FYI

    Thank you,
    Maayan

  11. My previous questions here may have been overlooked.

    1. Is CMS Ultimate good for Lifetime? Recent change of the name to Lifetime answers this as well as your recent reply to someone else’s question.

    2. Any details about how WPML interacts with the WC-API? Woo has not responded to this question either.

    New questions–
    3. Can I change the default language from english to another language and after doing this hide the English language?

    4. Can the default language be different on child sites in multi site?

    • Hello Bigtom,

      1. Is CMS Ultimate good for Lifetime? Recent change of the name to Lifetime answers this as well as your recent reply to someone else’s question.
      I am not sure I understand what you are asking. You can see the differences of each plan here: https://wpml.org/purchase/ If the list does not clear things up for you could you help me understand better the question with your next reply?

      2. Any details about how WPML interacts with the WC-API? Woo has not responded to this question either.
      WPML makes WC sites multilingual with WooCommerce Multilingual. What in particular are you interested in knowing?

      3. Can I change the default language from english to another language and after doing this hide the English language?
      Yes you can. You do not even need to have English enabled at all if you do not need it.

      4. Can the default language be different on child sites in multi site?
      Yes it can.

      • 1. To be more clear, Lifetime will receive lifelong support and upgrades without any renewal charges yearly. Pay one and never pay again?

        2. How can I create products with the API in this format seen at http://woothemes.github.io/woocommerce-rest-api-docs/#create-a-product . I recall seeing an update note where woo made provisions for getting product details in a specific language via API but no documentation on other management of products and orders via API with WPML. The WC-API is a powerful tool and WPML should be aware of it for sure.

        3. Thanks.

        4. Thanks.

  12. I am helping a customer who purchased WPML and are using woocommerce multilingual.
    Right now I need to report two bugs in your product that I found when using it together with the Woocommerce API

    How do I do that ?
    I cannot find a Create Account option, and I did not purchase the product my self.

    Thanks!

  13. Hi there.
    I did not purchase WPML myself, I am a developer and I am currently working for a customer (non technical) that purchased your product.

    I need to file a bug report, but I cannot find a ‘Create Account’ option in the support forum.

    Any chance you could direct me, perhaps through a private email, instead of just deleting my question ?

    Thanks!

  14. My problem with WPML vs other translation software:
    A. My forms contain mostly same information but with WPML Gravity would have to be re-translated manually in each form.
    B. I noticed that when I update my english forms, the translation file for those forms does NOT update. In fact, only the first submitted information could ever be translated. Clear bug.

    So my questions, before WPML gravity would be interesting at all to me:
    1. Is there a way in WPML Gravity forms translation in which it recognizes similar content across forms?
    2. is this bug in which translation files do not update being solved, when?

    • 1. We don’t support reusing the same strings in different forms, its a complex feature at the moment.
      2. We ran some tests yesterday: when you update a form, the respective package it’s marked as “needs updated”.

      If you do find any problems with the second point, we are willing to resolve them. Please use our support forum if this is the case: https://wpml.org/forums/forum/english-support/

  15. Hello,

    I’m a developer and I have taken over a customer who owns a WP installation including the WPML plugin(s). Now, the customer has decided to go with the Gravity Forms Plugin which is also supported by the WPML.
    However, the customer does not remember his account data. It may be the case that a former programmer had initially purchased the WPML plugin for him. Is there any chance to figure his login credentials out?
    Does any serial key exist in the database or in any file?

    I’m hoping for help. Thank you.

    Best regards,
    Manuel Lamotte-Schubert

  16. Hi there,

    i’m intereste to buy CMS lifetime subscription, but i’ve got some questions about how it works.
    I’ve seen that i can use it on different sites, but how works the upgrade? There is a license key that i need to insert in the plugin? Or i should download the new versione from the site and upload it in each sites?

    Hope i express what i means.
    Thank you

    • Hello Roberto,

      You will be able to register WPML in order to receive update notifications automatically from within your WordPress installation. Alternatively you can manually upgrade WPML. There are detailed instructions for both options here: https://wpml.org/faq/install-wpml/

      Hope this helps 🙂

    • Hello Iban,

      Businesses registered in EU are / can be excluded from VAT as reverse charge is applied this applies to freelancers if they register as an EU business.

      If you have a valid VAT number you can check if it’s a valid EU number ( so a business registered in EU ) and therefore applicable to be excluded from VAT on the following URL: http://ec.europa.eu/taxation_customs/vies/

      Hope this helps.

  17. Hi, I am interested to purchase
    the WPML plugin and I wanted to make sure it is suitable to our needs. We would like to have all prices in $ in the back-end while in the front-end have only one currency displayed in ₪. (no $) Is it possible with the plugin? Thank you. Lee

    • I saw your reply saying that you are indeed using WooCommerce for your shop.
      What you are looking to do may well be possible with a little workaround.

      WCML requires one currency enabled for at least one language so to achieve what you describe you will need to activate 2 languages. Enable $ for the one and enable the other currency for the second language. Then hide the first language from the front-end. This could very well work but it needs to be tested.

      Should you not be happy with WPML you can always request a refund if it does not meet your needs.

      Hope this helps.

  18. Can WPML display JPY as ¥2000 and 2000円? The 円 symbol trailing the amount is the true standard for pricing in Japan. We currently use a plugin to change ¥ preceding to 円 trailing but I am not sure how it would work with WPML at all.

    For shops that are based in Japan this is a big deal.

  19. we need a multi language plugin that wil allow manual insertion of content and only display when langauge is available. like if we make 1 post about a even in germany in german and don’t translate, show only at blog.zumbu.com/de/

    like when i make a post (or edit) i have the option to put in several languages.
    if i leave one langauge empty it will not display in the feed or archives
    so if i post one thing only in portuguese, only will be visible on the portuguese folder. same as german. so the total number of posts might be different according to langauge.

    Please reply on my email. We are considering to buy your plugin.

    • Hello John,
      yes, WPML allows this. You can have posts/pages in a given language without its translations. In WPML settings you will find options allowing to set what will happen when a user switches the language visiting a post/page that has no equivalent (for example, she will be redirected to homepage).

  20. Hi,

    I have been told that making subdomains and putting the languages on them such as es.example.com is better than making example.com/es/. Will I still be able to link my languages through all the subdomains or does it have to be in the same domain?

    • Hi Felix,
      WPML supports both options:
      1. es.example.com
      2. example.com/es

      you will be asked to pick one when installing WPML. Then, you only add new pages/post with translations and WPML will handle the URLs automatically, putting them in the right subdomain.

  21. We are very much interested in purchasing your plugin but before that we need to verify if you can support the feature we are looking for:

    we need a multi language plugin that wil allow manual insertion of content and only display when langauge is available. like if we make 1 post about a even in germany in german and don’t translate, show only at blog.zumbu.com/de/

    like when i make a post (or edit) i have the option to put in several languages.
    if i leave one langauge empty it will not display in the feed or archives

    so if i post one thing only in portuguese, only will be visible on the portuguese folder. same as german. so the total number of posts might be different according to langauge

    • Hi John, I have just answered your questions (see my reply above). Sorry for delay, we don’t work on weekends.

  22. Hi,

    How much is this WMPL? And can I know if this works on Realsite from Themeforest?

    ‘How do I activate and setup for “Chinese-taiwan” / chinese-mandarin and English?
    Please advise
    Thanks
    Rdgs

    • Hi Sam-G,
      thank you for your interest in WPML.

      How much is this WMPL?

      Here you will find the prices: https://wpml.org/purchase/
      If there is anything else you would like to ask about, feel free, I will be happy to help.

      And can I know if this works on Realsite from Themeforest?

      Do you mean this theme:
      http://themeforest.net/item/realsite-material-real-estate-wordpress-theme/10917194

      If so, I can see in its changelog that they made it WPML compatible, please see:

      v1.5.0 – April 22. 2015
      – NEW: Sticky header
      – NEW: Boxed layout
      NEW: WPML support

      but this theme is not listed here:
      https://wpml.org/documentation/theme-compatibility/

      which means that it hasn’t been tested by our compatibility team. You can purchase it and test it yourself. If it turns out that there are some issues, please use our refunds policy and we will give your money back (you can test it for 30 days).

      Please also note that you can use one WPML license with all your themes and sites.

      ‘How do I activate and setup for “Chinese-taiwan” / chinese-mandarin and English?

      You add languages in WPML settings. Please note that WPML doesn’t translate your contents automatically, you add translations.

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